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9.8

Spot Score

Lucidchart - Diagramming Software

Lucidchart Reviews in June 2025: User Ratings, Pros & Cons

Collaboration made simple for your organization.

4.2

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Starts from $0, also offers free forever plan

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Lucidchart Reviews & Ratings

4.2

Very Good

Based on 4531 ratings & 356 reviews

Rating Distribution

Excellent

(267)

Very Good

(66)

Good

(9)

Poor

(3)

Terible

(11)

Expert's Review

Lucidchart has garnered a loyal following for its intuitive interface, comprehensive collaborative tools, and plethora of features that streamline visual diagram creation. Users across various industries praise its ease of use, powerful integration capabilities, and time-saving benefits for team brainstorming and process mapping. One standout feature is its ...Read more

Lucidchart pros and cons

  • Lucidchart offers excellent customer service, including quick refunds and support.

  • Users appreciate the ease of collaboration and straightforward UI, making it user-friendly.

  • Lucidchart provides a wide range of features and templates, aiding in creating various diagrams.

  • The tool is praised for its flexibility, allowing for easy integration with other programs.

  • Some users experienced issues with billing, including being charged unexpectedly and needing to contact customer service for refunds.

  • There are complaints about the complexity of making urgent revisions and the occurrence of error messages when editing charts.

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Showing 61-70 out of 356

UI

User in Non-Profit Organization Management

09/01/20

5 out of 5

Amazing Charts, Diagrams, Etc. Made Here

What do you like best? The site is beyond user friendly! Creating flowcharts and organization documents is so easy and they look so amazing. Lucidchart takes my charts to another level and it's easy to do so! Lucidchart provides helpful hints as you work through different documents so you learn a little along the way. The templates provided gives me ideas on ways to structure my charts, or I can create my own from scratch. The grid lines provided and alignment features ensure my document ...

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NG

N Guy

08/12/20

5 out of 5

Personal Experience

The subscription option obviously allows more access; I found the platforms straight forward & have used other LUCID products which were especially compatible with the MAC.I finished some work & knew I wouldn't be needing LUCID for about 6 months so did not renew however money was debited from my account. I contacted their billing team & after investigation I will receive a refund.I will return to LUCID & recommend them based on my personnel experience.

G

Gabe

07/31/20

4 out of 5

Making reports and charts will never be the same because of Lucidchart.

PROS & CONS What are the best aspects of this product? It makes reporting and presentations a lot more interesting for many people. Usually, people don’t look at charts and diagrams because they don’t find it engaging. Lucidchart made a difference by changing people’s perceptions about reporting and workflows. We use this to collaborate with other team members to produce more accurate charts and provide a better outcome. What aspects are problematic or could work better? Sometimes ...

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T

Teddi@gmail

07/30/20

5 out of 5

Quality flowchart maker

It is a great flowchart software, I love it!!!

UI

User in Insurance

07/29/20

4 out of 5

Easy way to streamline wordy data!

What do you like best? I love how user friendly this website is. When I first signed up someone emailed me right away making sure I understood the software and if I had any questions. What do you dislike? I don’t use lucid chart enough to realize any limitations at this point in time. What problems are you solving with the product? What benefits have you realized? I was creating a rather lengthy process at work and after documenting this in words I found it show much easier to ...

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JM

Juha Mustajärvi

07/29/20

5 out of 5

got a commercial plan that removes all…

got a commercial plan that removes all restrictions and really enjoys a product. No more headache about drawing any scheme

TH

Tim H

07/27/20

5 out of 5

Great tool for visual learners

What do you like best? Easy to visualize and drag and drop what you need What do you dislike? I honestly cant think of anything that I do not like What problems are you solving with the product? What benefits have you realized? Showing clients in an easy to understand format advertising/ sales funnels

AI

Administrator in Research

07/27/20

4 out of 5

A user-friendly tool to make flowcharts

What do you like best? The ease of use. It has a huge variety of shapes and customization options. The templates are useful as well. What do you dislike? I had a few issues when I wanted to download and transfer the files in the appropriate formats. What problems are you solving with the product? What benefits have you realized? Make flowcharts for training colleagues and new recruits

JL

John L

07/23/20

1.5 out of 5

Overpriced and manipulative packages

What do you like best? It is a solid tool for the basic flow charts that are needed. It only requires a minimum amount of training to get the hang of it. What do you dislike? The packages are overpriced for what you get as a tool. We were forced to upgrade to the "Enterprise" plan based on domain control and security compliance. Even then simple analytics of who is using the tool are not available without further cash upfront. We have escalated this through the account reps to no ...

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A

Autumn

07/20/20

4 out of 5

Our workflow has improved immensely, and Lucid keeps everyone on the loop.

PROS & CONS What are the best aspects of this product? The images that Lucid chart can produce are all vivid and attractive looking, which makes it more interesting for many people. I love that Lucidchart is very much flexible as we can utilize it for many things, such as ongoing and future projects, surveys, performance tracking, and so much more. I don't have to overthink how to create my reports because I can always use the available templates. Besides, the price is affordable, that's ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].