Loom Reviews in June 2026: User Ratings, Pros & Cons

"Loom makes personalized customer support scalable"

What do you like best about Loom? Loom makes it super easy for me to create quick videos for customers to explain a feature or help solve a support issue. We also use it internally to help troubleshoot bugs. I especially like the new feature that uses AI to auto-title videos for you, so they are easier to find later. The new summary feature is also really nice and helpful. What do you dislike about Loom? The only thing I dislike about Loom is that a lot of times I don't want to make videos ...

"Loom saves me more time than almost any other tool I use"

What do you like best about Loom? It's hard to pin down a single feature I like best about Loom, so I'll name a few. Direct browser integration is huge and allows me to record and switch screens at the click of a button. The editing features is also extremely intuitive and easy to use. I can record and edit a video to train the whole company on a new process in less time that it would probably take me to run a single in-person training. What do you dislike about Loom? I don't think that ...

"Loom is essential! It's easy to use, saves time, and adds clarity!"

What do you like best about Loom? Loom is easy to use no matter, what your skill level with video recording. I also love the stitch and edit features, so I don't have to re-record an entire video when my dog starts barking. Hello, work-from-home life! Loom helps me train multiple or send a message to multiple people all at once, saving me the time of repeating myself or scheduling a meeting—which can be tough finding a time that works for everyone. I also love being able to tell AND show ...

"Simply the Best Screen Recording Option"

What do you like best about Loom? Loom is easy to use and aesthetically pleasing. It's simple to customize for your brand and I am liking the new AI features. What do you dislike about Loom? The only issue I've had was when we changed email domains. What problems is Loom solving and how is that benefiting you? The greatest value I find for loom videos is the user can take their own time to follow the directions in the video. They can pause and watch certain points as many times as they ...

"Best tool for better communication!"

What do you like best about Loom? It is a great tool for recording quick videos in emails. I also use it for all types of screen sharing. I am very happy that they added virtual backgrounds. The chrome extension is great. What do you dislike about Loom? In the past there were features that needed the desktop app. But, the chrome extension has gotten a lot better. Now I truly don't have any issues with the tool. I use it every day with no issues. What problems is Loom solving and how is that ...

"A ORGANIZATION GAME CHANGER!"

What do you like best about Loom? Loom has cut my help calls & Zoom meetings in half! The ability to have a library of content (FAQs) and other repeating issus at the push of a link has been monumental in my productivity! What do you dislike about Loom? Getting used to the different recording options takes a bit, but once you sort it out - it's amazing. The AI transcription is OK, my name gets mispelled numerous times. What problems is Loom solving and how is that benefiting you? Repeated ...

"Easy to use and great support!"

What do you like best about Loom? Easy to use, easy to change settings, choose desktop screen, have face on camera, move location of face bubble. I haven't had to make too many big edits, like cropping and combining videos so I'm not sure how features in that realm perform. What do you dislike about Loom? I don't know if there's already a setting for this, but I want to change the countdown for the video start to not be 3 seconds. I get impatient in those 3 seconds. What problems is Loom ...

"Best Productivity Hack"

What do you like best about Loom? It saves me a lot of time and meetings. Recording looks help me and my team save time and energy from unnecessary meetings What do you dislike about Loom? There's nothing I don't like about loom. What problems is Loom solving and how is that benefiting you? It's making outreach to potential clients more personal and easier to do.

"Loom allows me to teach and showcase data to client and prospects"

What do you like best about Loom? Loom is fast, I like the AI transcripts that it creates. What do you dislike about Loom? Sometimes the gif of the video doesn't easily appear in my gmail but if I refresh my email then it shows up. I also wish that I could have more options when resizing my video in the video. What problems is Loom solving and how is that benefiting you? Loom allows me to be transparent and show what I see as the consultant

"Loom is a GAME CHANGER for client connection!"

What do you like best about Loom? The most helpful aspect of loom is that I can create highly personalized touches for my clients that are ready for them to watch when they have a few moments! What do you dislike about Loom? There is not a single thing I dislike about it! What problems is Loom solving and how is that benefiting you? It solves the problem of not being able to get ahold of a client, this allows for me to connect with people in different time zones and different schedules. It ...