LogMeIn Rescue Reviews in June 2025: User Ratings, Pros & Cons

Logmein Rescue User for around 10 years now

What do you like best? I have been using this product for almost 10 years its very intuitive to get the job done for most remote tasks. I would recommend for any new or existing tech professional to use. What do you dislike? I found this product difficult at times to help me get clients who tried to get service by attempting to chat with our company. The only way we know someone tried to chat with us is email which is slow at times of need. What problems are you solving with ...

Works most of the time

What do you like best? Logmein Rescue is easy to use and creating link for clients to use is easy. Transferring files is simple and intuitive, setting up access on client machines is pretty straight forward, and saving access to clients machines is simple and transparent. What do you dislike? On the two computers I mostly use LogMeIn Rescue if the software is left idle it freezes and I will have to use the task manager in order to close it and relaunch the software. Also if I am ...

Amazing time using Log Me IN

What do you like best? The easiness to take the remote access to work on a computer is very easy and helpfull What do you dislike? The connections get lost by itself due to poor connection and if the connection is slow anyone won't be able to take the remote access. What problems are you solving with the product? What benefits have you realized? Helping other people by fixing there computer machine

Chat Support

What do you like best? The software is easy to use. Predefined replies works best. Easy remote connection. Sharing and transferring sessions with team member. Collaboration chat box. Nice looking console. Option to allow auto start if private connections. Sound notification for incoming chat messages. Helpful tips, guide, articles are available in the console itself. Training videos available. Configurable sound alerts. Video recording. Screen capture option. Customizable theme option. ...

Great seamless integration to provide remote support from the incident screen

What do you like best? The LogMeIn rescue setup was incredibly easy, and the integration works very well. You have a simple UI Action on the Incident screen to generate a new session, which saves support agents a ton of time! What do you dislike? The UI Action is only on the Incident screen - custom development was required to add it to other screens such as Caller or Service Request (Catalog Task). The integration requires the email address to be the same on the user profile, ...

LMI is a great Remote Support tool

What do you like best? The best thing about logMeIN is that it allows you to have multiple agents join the same session as well as it allows the agent to Chat with the end user. It also allows you to run scripts on userrs workstation to resolve issues automatically without delay. What do you dislike? It requires the applet to be downloaded on the workstation. it takes some and sometimes gets difficult with non technical user. The process just extends before you even start with your ...

Great functionality for team member support not on the network

What do you like best? Ease of use is the number one - quick and easy for team members to use and feel secure that the connection being given is to the support desk What do you dislike? For team member support for those who are on the network it would be useful to have the tool restricted to only be functional from with then network for real security What problems are you solving with the product? What benefits have you realized? Support of team members not on the network

Effortless integration

What do you like best? I am able to assist our employees remotely with their technical needs. What do you dislike? Being able to do seamless integration and update of incidents What problems are you solving with the product? What benefits have you realized? Work with end users proactively without the need for them to be physically present for troubleshooting

LogMeInRescue is my GoTo remote support tool

What do you like best? This product has a lot of tools included to diagnose remote systems and troubleshoot problems. I've been using this tool to support our customers in NC-SC-VA-WV What do you dislike? I don't have any complaints about the web version or desktop version What problems are you solving with the product? What benefits have you realized? Diagnosing workstation and server problems in our customer stores and getting them back in the saddle as quickly as possible.

The most versatile remote support solution

What do you like best? The queue system is a great feature for technicians who have a lot of sessions to deal with. File manager and it's integrated feature set is very useful when transferring large amounts of files to and from a customer computer. We have used this extensively when vehicle calibrations needed to be moved to the customer computer for programming purposes. What do you dislike? Splitting the chat windows automatically changes the session you are viewing when you ...