9.1
Spot Score
Instantly access, control, and solve remote issues.
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LogMeIn Rescue offers custom pricing plan
LogMeIn Rescue by GoTo has garnered significant praise for its unattended remote connection feature, lauded as a must-have for IT professionals. Users appreciate the Rescue Lens app for accessing mobile cameras, enabling effective remote assistance. The software’s ease of use and admin accessibility stand out, providing seamless connections for support ...Read more
Efficient unattended remote connection for troubleshooting, enhancing user experience.
Intuitive interface and ease of use, suitable for users of varying technical backgrounds.
Seamless integration with admin tools, simplifying remote access and support tasks.
Enables quick connections and file transfers, improving troubleshooting efficiency.
Occasional connectivity issues, especially with slower internet speeds, impacting user experience.
Setup process can be time-consuming for less tech-savvy users, requiring additional guidance.
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LT
Lauren T. M
05/15/16
Great way to remote access computers
What do you like best? I love that my tech support department from 8 hours away can log into my laptop remotely and find out why my computer is misbehaving. What do you dislike? Nothing, really. I think it is easy to use and very secure. Recommendations to others considering the product: I love it. It is so easy to connect to our tech support representatives. What problems are you solving with the product? What benefits have you realized? The business problem we are ...
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KA
Kenny A
05/15/16
Log Me In to the Rescue!
What do you like best? The quick access for our clients to be able to access assistance from our technicians is perfect. The ability to reboot, have root access, blackout screens for certain processes that base level users should not be able to use, copy and paste from my terminal are great too! The timeout warnings when I get sidetracked with a different project. What do you dislike? The slightly sluggish performance. Not sure if it's run on Java still like it was in the past but ...
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AI
Administrator in Information Technology and Services
05/05/16
Powerful and easy-to-use
What do you like best? - Love the Rescue Lens feature - Powerful tool that allows our technicians to do many things remotely - Love that we can remotely connect and reboot machine several times without needing the end user to be there in front of the machine the whole time What do you dislike? - Time it takes to set up connection especially when dealing with technology-challenged end users - Wish the Mobile Support features were better for iOS Recommendations to ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
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