LiveZilla Reviews in May 2025: User Ratings, Pros & Cons

DISCONTINUED

"The helpdesk system is very functional"

What do you like best? To consolidate our chats with our clients with various channels like email, social media, or chat, the tickets are very helpful. Since it is able to store the info all in one place (this helps to rectify a variety of issues), the loss of data is minimized. What do you dislike? It's a bit expensive how the bundles of two plus operators are. Third party app integration could be wider in scope. Recommendations to others considering the product: It's a smooth and elegant ...

"Tolles Hilfsmittel"

What do you like best? Wir haben diese Anwendung in den letzten 3 Jahren verwendet, um unsere Kunden über das Web mit dem Chat-Support der Anwendung zu unterstützen. Wir erhielten ständig E-Mails von unseren Kunden, die dieselben Fragen stellten, und beschlossen, diese Anwendung auszuprobieren, indem sie einen Chat-Bot so konfiguriert haben, dass sie automatisch auf die häufigsten Fragen reagiert und auf die Wahrheit, die sehr gut funktioniert Fragen. Das Beste aus der Anwendung: - ...

"A great tool to stand out from the competition"

What do you like best? The best thing about livezilla is simply the live chat, since we implemented it we have received positive comments from our clients, it has even given us a greater impulse and an advantage over the competition. What do you dislike? I have no problem with Livezilla, it has worked correctly since the beginning. Recommendations to others considering the product: I believe that Livezilla has the power to boost your business by offering your customers a live chat so they ...

"Great customer conversations software"

What do you like best? I like the speed of conversation, the warnings on the desktop and also because it is light and runs on any operating system What do you dislike? I do not like the chat box because it does not have automatic correction of the written ones, thus leaving the support a little slow because it is necessary to take care of the spelling. Recommendations to others considering the product: I recommend it as it is free of charge and easy to use. What problems are you solving ...

"Extraordinary tool to attract customers"

What do you like best? Livezilla has been a great tool to attract potential clients, live chat motivates our users to ask questions and responding in time their concerns become loyal customers to our services. What do you dislike? Livezilla has worked without problems since the beginning, more customization options for the chat window would be great. Recommendations to others considering the product: Without a doubt I can recommend livezilla as an excellent tool to maintain and attract ...

"Great software"

What do you like best? LiveZilla offers a lot of flexibility for businesses. While the prices were somewhat on the steep side, we liked the fact that there was a one-time installation fee. Upgrades from earlier versions usually cost a 50% licensing fee. However, with the current release of LiveZilla, customers are going to be able to get the next version free as soon as it becomes available. What do you dislike? only minor thoughts that might be more personal to myself as a user or ...

"Gran herramienta para ayudar a tus clientes."

What do you like best? Principalmente asisto a las personas con preguntas técnicas y creo que Livezilla es una gran herramienta de soporte en la mayoría de los aspectos, pero sobre todo cuando tiene que ayudar a los clientes y necesita compartir con ellos algo más que palabras, como capturas de imágenes, archivos de configuración, audios, etc. . También le permite configurar la aplicación para que tenga diferentes personas asignadas para soporte con diferentes roles y permisos, muy útil si ...

"LiveZilla the best live chat for our company"

What do you like best? One of the main pillars of the good functioning of a company is the assistance to the client being one of the main services that every company must lend to its users and thanks to LiveZilla, providing this service was never more pleasant than in spite of being of simple operation it can be very useful and efficient. This has very useful tools such as a quick and easy chat which is the most selected communication method by our users which is very simple to implement ...

"Serving my internet customers with LiveZilla"

What do you like best? Livezilla is a fast, easy, and simple app that helps us communicate with your website visitors, prospects, and customers via real time live chat. What's really nice is the template answers we can formulate to immediately in anticipation to answer the questions we receive most frequently. If the customer has a unique question, he or she can submit a ticket in which case we can look into the issue. What do you dislike? This may be just a personal taste thing, but I'd ...

"Großartige Kundensupport-Software"

What do you like best? Möglichkeit, sowohl Chats als auch Tickets von mehreren Kanälen aus zu verwalten. Einfach anzupassen. Bietet eine einfach zu bedienende Benutzeroberfläche, die einen schnellen Einblick in ausstehende Anforderungen ermöglicht. Sie können Kommentare hinzufügen, an Kollegen weiterleiten, Dokumente hinzufügen und vieles mehr. Die Schnittstelle ist sehr erfolgreich und funktioniert problemlos auf jedem Computer mit wenigen Ressourcen. Mit dem Administrator-Dashboard können ...