LiveZilla Reviews in May 2025: User Ratings, Pros & Cons

DISCONTINUED

"An intuitive and beautiful app"

What do you like best? LiveZilla panel is intuitive and easy to use. It is a platform that optimizes customer service. It provides different paid subscriptions that fit the needs of each customer. The most useful feature of LiveZilla, is managing tickets, and organizes incoming information and allows us to easily process user queries, accelerating response time. It is also possible to increase its capacity since it provides integration with third-party apps. What do you dislike? Flexible ...

"A live chat software for multiple sites"

What do you like best? The best part which i live about this software is it supports multiple websites and helps to monitor the visitors. You can also recieve emails and messages from Twitter and Facebook. What do you dislike? There is'nt much bad features about livezilla. Once in a while it neglects to show the tickets from facebook. Recommendations to others considering the product: For me i would say livezilla is the best, once you get the hands on training you will love it. And its cost ...

"It's one of our most valuable tools..."

What do you like best? The live chat helps me get more focused attention and also attention to the customer. Helping me solve issues quickly and without stress is the help desk. What do you dislike? There's nothing I can say that I honestly dislike about Livezilla. Everything works as it should. Recommendations to others considering the product: I can wholeheartedly recommend Livezilla to others. It's easy to configure and optimized for beginners like me, while still being feature-rich and ...

"Livezilla is the best I've tried"

What do you like best? Livezilla is one of the best tools I've tried, live chat is a tool that has helped me a lot to convince new customers to make a purchase and of course give them better care. What do you dislike? Livezilla has never given me problems, but sometimes the chat closes, and I do not know exactly why that happens. Recommendations to others considering the product: Livezilla is a great tool that you should try, probably after a while using it you will realize how much you ...

"The most complete tool for monitoring traffic and live chat"

What do you like best? Livezilla is one of the most complete tools that I have tried, what I liked the most is the traffic monitoring tool in real time and of course the live chat, it seems to me that these two functions can help you a lot in the growth of your business. What do you dislike? One of the situations that I did not like much of livezilla was the first implementation process, although it is not that difficult there are some options for which I had to ask for some help, however ...

"It is a flexible tool"

What do you like best? The interface is user-friendly and easy to navigate. Setup is simple and you do not need specialized training to use it. The best feature is the ticket system. It is efficient because it allows us to speed up the solution of problems and to improve the user experience. What do you dislike? It's an efficient app, I have no complaints. Recommendations to others considering the product: It is an easy to use, intuitive and flexible app. I recommend it. What problems are ...

"One of the best tools I've tried"

What do you like best? I've tried other live chat tools and definitely Livezilla is the best I've tried, personalization, being able to monitor the traffic of our website is a very powerful tool to turn your visitors into satisfied customers. What do you dislike? I currently like the whole system that Livezilla has, although it cost us to configure the tool the first time, if you could make that process a little easier it would be great. Recommendations to others considering the ...

"The best for customer service"

What do you like best? Livezilla has been a very good tool that has helped me greatly in improving customer service, live chat is a super powerful tool that should not be underestimated by any company or entrepreneur who wants to offer a better service to its users. What do you dislike? Livezilla has offered me a quality service so far, so I have no complaint. Recommendations to others considering the product: In my opinion, the live chat tool is becoming more essential for any online ...

"Very nice chat tool"

What do you like best? Livezilla has helped me to engage and connect with my customers effortlessly, especially if my customers need fast support that doesn't break the bank. Very easy to use. What do you dislike? The interface looks antiquated. Possibly the default interface could be more modern. Recommendations to others considering the product: This is very customizible and you'll find it easy to use. What problems are you solving with the product? What benefits have you realized? Use it ...

"A good software that gives more ways to interface with clients"

What do you like best? I'm able to be responsive to my client's wants, needs, and inquiries whether via sales or support. What do you dislike? If I'm unable to respond to the chat personally, there's no simple way to shut off the alert, which is frustrating when I'm phoning a client. Recommendations to others considering the product: Livezilla offers an alternative option to contact your clients. It's made my job easier and affords my team more flexibility. What problems are you solving ...