LiveZilla Reviews in May 2025: User Ratings, Pros & Cons

DISCONTINUED

"Great Tech Support "

What do you like best? LiveZilla makes it easy to communicate with clients through live chat. Tickets make it easy to organize and assign staff to the right support team. Live chat functionality has been great. What do you dislike? So far with LiveZilla we haven't had many issues at all. If there's one thing It would be the price. I think the price is a bit high for small businesses. Other than that, LiveZilla has been a great decision that we've implemented into our ...

"Looks very good"

What do you like best? I used it for help Desk. Very easy to install and easy to use. What do you dislike? The german translation found in Internet was very bad What problems are you solving with the product? What benefits have you realized? Top Software for help Desk. Costumers with almost none IT Knowledge also can use it

"Livezilla, Very stable software for customer support"

What do you like best? What I liked most was the possibility of being able to participate in different chats at the same time as it helps to perform the job faster, this means that we can be solving several tickets simultaneously, although this can be modified so that an operator only I can attend one ticket at a time, using this option I only recommend it for very professional people since in most cases the quality of the service can go down. Another aspect that I liked about Livezilla is ...

"Real Time Chat with Loads of Extra Features"

What do you like best? Manages both chats and tickets. Very easy to setup a custom interface. Ability to send files. What do you dislike? Customer support is a tad bit slow to respond. Recommendations to others considering the product: If you are looking for an easy to install all in one real time web chat solution, I highly recommend LiveZilla for your website. What problems are you solving with the product? What benefits have you realized? We are able to keep better track of each ...

"Seamless system that gets the job done."

What do you like best? I like the user interface and how everything is able to be accessed with one click. What do you dislike? I think if anything they could just pay for faster servers so things load faster. Recommendations to others considering the product: make sure your machines can operate the software What problems are you solving with the product? What benefits have you realized? It allows me to access my customers concerns with no down time at all.

"A very easy to use chat application."

What do you like best? This program is perfect to communicate with customers, this program has a perfect interface, this program is comfortable for many users, really this program is complete and easy to use, this tool is perfect to give online support to our customers on any website. What do you dislike? I love this program, this program is really complete, and I have no complaints about this tool, it is really complete and works very well, I have no complaints about this application ...

"A very easy to use chat application."

What do you like best? This program is perfect to communicate with customers, this program has a perfect interface, this program is comfortable for many users, really this program is complete and easy to use, this tool is perfect to give online support to our customers on any website. What do you dislike? I love this program, this program is really complete, and I have no complaints about this tool, it is really complete and works very well, I have no complaints about this application ...

"Livezilla, great technical support experience"

What do you like best? I have worked different aspects of this application in my job as a programmer, especially I have dedicated myself to the configuration of the application and I have also acted as a technical support operator in Livezilla. Both experiences were very satisfactory due to the ease that this tool offers the user to work with her. The application interface is well defined and very worked to be easy to use for all types of users, due to the simplicity of the application we ...

"Very nice tool to chat with costumers"

What do you like best? I use to provide support for our costummers. They access our website and click what they want: techinical support, financial, commercial. And the attendance is forwarded to due sector. It's very easy to use. It has a sound alert that helps a faster response. Costumers like it too. What do you dislike? Is not all costumes that like to be answered by chat. Some of them like a call phone or personal visit. Recommendations to others considering the product: Answer your ...

"Uma ótima experiência"

What do you like best? Você pode participar de chats de outros sites que estão associados com a conta, além de conhecer o URL que o usuário visita é o melhor utilitário para iniciar um bom suporte de grande complexidade para sua empresa já que sua interface é a mais alta qualidade totalmente satisfeita Estou com este produto A interface é muito amigável, nunca tivemos problemas para entender isso, na verdade, você pode navegar intuitivamente sobre ele Não há outra plataforma como o ...