LiveZilla Reviews in May 2025: User Ratings, Pros & Cons

DISCONTINUED

"A tool that is worth having."

What do you like best? This program allows us the possibility of having a communication with our clients in an efficient and fast way, it allows us to have a communication in real time that generates certain confidence for the clients interested in our products, it allows us to respond quickly and automate messages for the most common questions they ask us and offers the ability to keep track of all tickets sent in case of not being able to respond immediately. What do you dislike? It is a ...

"Excellent tool to attract customers"

What do you like best? Livezilla has worked wonders to attract customers, thanks to live chat, more customers complete sales with us, because we provide solutions almost instantly. What do you dislike? Livezilla has worked very well for us, a serious suggestion regarding the fact that I can not customize the live chat window much. Recommendations to others considering the product: Livezilla is the right tool to improve your conversions, if you want to have a better contact with your ...

"Great tool for support with web integration"

What do you like best? Livezilla is a tool that I love because it allows the task of support in a simple way and requires little effort because it is the application that manages the process of ticket allocation (previously configured). During the configuration we will find that it is possible to distribute our support staff in different departments so that we can organize our staff to serve customers in a more efficient and faster way. The operation of the application once configured is ...

"Loving livezilla "

What do you like best? Customizable...fast...flexible...very easy to use. What do you dislike? I like all the features of this program. There isn't anything I don't like. Recommendations to others considering the product: Very easy to use and better than most programs out there. What problems are you solving with the product? What benefits have you realized? It's alot easier to address certain issues with customers and makes the problem solving so much faster on easier issues. All the ...

"Great for customer service and customers"

What do you like best? I like the easy way to install the software and the way it can be used, you can reach the customer quickly and attend several sites with the same account, it is also compatible with many gateways such as Livechat, Twitter e-mail and Facebook. What do you dislike? A negative point can be the user interface, as it looks very old-fashioned and produces a heavy load on each server. You will need at least one VPS for it. It does not work very well in Shared Hosting. What ...

"Excellent Tool!"

What do you like best? The best thing about livezilla, for me, is how fast live chat works, it is very effective when it comes to making conversions, I can know that it is exactly what you want or worry our client and help him. What do you dislike? One of the features that would be good to improve is the ability to further customize the live chat, as I have noticed that some options are missing to customize it. Recommendations to others considering the product: If you are an entrepreneur ...

"Improving the attention in the company."

What do you like best? It is an easy online chat program to integrate to any web page, allows quick communication with our customers in real time, allowing to solve their problems in an efficient way, with options such as automatic messages and ticket system in case of not Be active online chat, always leaving way to communicate with customers. What do you dislike? He has no problem and there is nothing that can make me give up. If I have to say a detail, I can only say that your free plan ...

"Serve your customers online with LiveZilla"

What do you like best? We like many LiveZilla because it is a program that allows us in a simple and fast way to communicate with our clients and visitors of our website through their live chat in real time. If we want we can leave configured some answers to typical questions or an agent can answer them instantly. At the same time our client can create a ticket if assistance is needed is a little more complicated and we will review the problem in detail. What do you dislike? Maybe it's ...

"Very good app for Customer support"

What do you like best? Livezilla is a great tool to handle the assistance of the clients of a business in an effective and fluid way since it implements mechanisms to organize the agents according to their specialties and that these can better serve the people according to the problems that are presented to them. Using Livezilla as a ticket support system (and livechat) we have managed to increase the efficiency of our department, especially thanks to the chat since most of these doubts are ...

"LiveZilla is a great solution"

What do you like best? Excellent ticketing system. The program interface is intuitive and very easy to use. I like the way it is structured, it is very efficient and allows us to communicate easily with customers. We have no problem to automate repetitive tasks with LiveZilla. The reporting function provides relevant data to evaluate the performance of agents and ticket resolution time. What do you dislike? Livezilla is expensive software. Plans for more than two operators are more ...