LiveVox Reviews in September 2026: User Ratings, Pros & Cons
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LiveVox Reviews & Ratings
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Spotsaas Editor’s POV
LiveVox is a contact center platform built for omnichannel customer interactions and outbound calling. The core strength is customizable reporting and workflows—you can build dashboards and call flows specific to your operation without heavy engineering work. Telephony performance is reliable, and the compliance tooling (call recording, consent management) is ...Read more
LiveVox pros and cons
Almost fully automated with daily job builds and ongoing platform improvements.
Integrates all communication channels in one platform.
Offers omni-channel telephony for contact center operations.
Users cite simple interface and strong account support.
Some users need faster support turnaround for completing custom requests.
Limited marketplace selection restricts access to advanced integrations.
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Showing 71-74 out of 74
RT
Rebecca T
11/30/21
"LiveVox For the Win!"
What do you like best about LiveVox? I have used LiveVox for many years and have loved all the upgrades we've been through thus far. It is easy to monitor the queues on one screen and each team member to ensure proper productivity. The system is easy to navigate, and the self-service options make it a breeze to handle the day-to-day operations.
AU
Anonymous User
11/30/21
"Painful, but worth the change"
What do you like best about LiveVox? The interface is pretty easy to understand once you have some repetitions using it. Any new software rollout has issues. We greatly appreciate Heather and sometimes Vicky (kidding) always facing the music and being attainable when major issues popped up and getting the right resources on a call. The companies abilities to handle client requests, when it was actually the client who caused the issue, and not refer back to the issue. A very good application ...
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MT
Marcy T
11/30/21
"LV can be overwhelming when you are not tech savy, but there is so much you can do w/it."
What do you like best about LiveVox? Jennifer Findley is so helpful, patient and understanding. What do you dislike about LiveVox?
AU
Anonymous User
04/08/19
"Neutral is the answer koo"
What do you like best about LiveVox? i give it a neutral feeling i guess cause im not impressed nor impressed live vox logging me out of a specific job when i know im in costs me an extra so much $ at the end of month.. i have fought this and brought it to the attention to supervisor on staff for my shift.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].