LiveVox Reviews in September 2026: User Ratings, Pros & Cons
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LiveVox Reviews & Ratings
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Spotsaas Editor’s POV
LiveVox is a contact center platform built for omnichannel customer interactions and outbound calling. The core strength is customizable reporting and workflows—you can build dashboards and call flows specific to your operation without heavy engineering work. Telephony performance is reliable, and the compliance tooling (call recording, consent management) is ...Read more
LiveVox pros and cons
Almost fully automated with daily job builds and ongoing platform improvements.
Integrates all communication channels in one platform.
Offers omni-channel telephony for contact center operations.
Users cite simple interface and strong account support.
Some users need faster support turnaround for completing custom requests.
Limited marketplace selection restricts access to advanced integrations.
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Showing 61-70 out of 74
TT
Teriimaevarua T
12/01/21
"Good HCI service and preview service"
What do you like best about LiveVox? Can have an actual agent doing the clicking instead of it being auto dialed What do you dislike about LiveVox?
AU
Anonymous User
12/01/21
"Livevox dialing system made easy"
What do you like best about LiveVox? I like how user friendly the Livevox dialer is. All of the controls are at your fingertips. No need to jump from one app to the other. Also like the agent monitoring.
CD
Chris D
12/01/21
"LiveVox has a great team supporting their products"
What do you like best about LiveVox? I find the support level to be very good. They have been very good at providing expertise when needed. What do you dislike about LiveVox?
AU
Anonymous User
12/01/21
"Senior Associate"
What do you like best about LiveVox? Ease of use is my favorite part of LiveVox. Data collection from their LiveVox BI tool is nearly effortless, and it easily allows for manipulation from tables of data to graphs.
AU
Anonymous User
12/01/21
"LiveVox's solutions have made Nettel USA a far more efficient and profitable organization."
What do you like best about LiveVox? We have been using LiveVox for over 7 years. We started with dialing and inbound call management, which had an immediate and positive impact on our productivity. When BI became available, we were an earlier adopter and it has become an integral part of our operation. SMS was added roughly three years ago, and it too, has proven itself to be an effective method to drive revenue. SpeechIQ and Wallboards are our most recent additions and they have become ...
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AU
Anonymous User
12/01/21
"Consistent and Innovative"
What do you like best about LiveVox? I have been using the LiveVox platform for many years and the support I receive is always consistent and thorough. The management and reporting tools are top-notch!
AU
Anonymous User
12/01/21
"Review"
What do you like best about LiveVox? Functionality / Flexability , portal layout. customer service. What do you dislike about LiveVox?
AU
Anonymous User
12/01/21
"Consistent and Innovative"
What do you like best about LiveVox? I have been using the LiveVox platform for many years and the support I receive is always consistent and thorough. The management and reporting tools are top-notch!
AU
Anonymous User
12/01/21
"Review"
What do you like best about LiveVox? Functionality / Flexability , portal layout. customer service. What do you dislike about LiveVox?
AU
Anonymous User
11/30/21
"Painful, but worth the change"
What do you like best about LiveVox? The interface is pretty easy to understand once you have some repetitions using it. Any new software rollout has issues. We greatly appreciate Heather and sometimes Vicky (kidding) always facing the music and being attainable when major issues popped up and getting the right resources on a call. The companies abilities to handle client requests, when it was actually the client who caused the issue, and not refer back to the issue. A very good application ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].