LiveVox Reviews in September 2026: User Ratings, Pros & Cons
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LiveVox Reviews & Ratings
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Spotsaas Editor’s POV
LiveVox is a contact center platform built for omnichannel customer interactions and outbound calling. The core strength is customizable reporting and workflows—you can build dashboards and call flows specific to your operation without heavy engineering work. Telephony performance is reliable, and the compliance tooling (call recording, consent management) is ...Read more
LiveVox pros and cons
Almost fully automated with daily job builds and ongoing platform improvements.
Integrates all communication channels in one platform.
Offers omni-channel telephony for contact center operations.
Users cite simple interface and strong account support.
Some users need faster support turnaround for completing custom requests.
Limited marketplace selection restricts access to advanced integrations.
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Showing 51-60 out of 74
RP
Robin P
12/01/21
"CMC Review"
What do you like best about LiveVox? Multichannel solutions are an upside. Having a good account manager is awesome! What do you dislike about LiveVox?
CH
Cherie H
12/01/21
"Livevox is a mindset change for your Dialer Admins out there"
What do you like best about LiveVox? It's so much more flexible and robust compared to our old dialer. You control everything from basic setup to messages to agent logins. No more calling into your current dialer provider and paying them to do it for you. You are in total control.
AU
Anonymous User
12/01/21
"Dialer Strategist"
What do you like best about LiveVox? User interface is fairly straightforward and access to help documents on each page is great. What do you dislike about LiveVox?
AU
Anonymous User
12/01/21
"Livevox dialing system made easy"
What do you like best about LiveVox? I like how user friendly the Livevox dialer is. All of the controls are at your fingertips. No need to jump from one app to the other. Also like the agent monitoring.
RP
Robin P
12/01/21
"CMC Review"
What do you like best about LiveVox? Multichannel solutions are an upside. Having a good account manager is awesome! What do you dislike about LiveVox?
CC
Chadwick C
12/01/21
"Livevox cares."
What do you like best about LiveVox? Being able to connect with our account managers and always having support. What do you dislike about LiveVox?
TT
Teriimaevarua T
12/01/21
"Good HCI service and preview service"
What do you like best about LiveVox? Can have an actual agent doing the clicking instead of it being auto dialed What do you dislike about LiveVox?
PG
Paul G
12/01/21
"Livevox Review"
What do you like best about LiveVox? The simplicity of the product. It is nice to be able to be less hands-on with the navigation of the campaigns within HCI. What do you dislike about LiveVox?
PG
Paul G
12/01/21
"Livevox Review"
What do you like best about LiveVox? The simplicity of the product. It is nice to be able to be less hands-on with the navigation of the campaigns within HCI. What do you dislike about LiveVox?
CH
Cherie H
12/01/21
"Livevox is a mindset change for your Dialer Admins out there"
What do you like best about LiveVox? It's so much more flexible and robust compared to our old dialer. You control everything from basic setup to messages to agent logins. No more calling into your current dialer provider and paying them to do it for you. You are in total control.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].