LiveVox Reviews in September 2026: User Ratings, Pros & Cons
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LiveVox Reviews & Ratings
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Spotsaas Editor’s POV
LiveVox is a contact center platform built for omnichannel customer interactions and outbound calling. The core strength is customizable reporting and workflows—you can build dashboards and call flows specific to your operation without heavy engineering work. Telephony performance is reliable, and the compliance tooling (call recording, consent management) is ...Read more
LiveVox pros and cons
Almost fully automated with daily job builds and ongoing platform improvements.
Integrates all communication channels in one platform.
Offers omni-channel telephony for contact center operations.
Users cite simple interface and strong account support.
Some users need faster support turnaround for completing custom requests.
Limited marketplace selection restricts access to advanced integrations.
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Showing 41-50 out of 74
TS
Tim S
12/03/21
"A great dynamic product that offers so much to our call center"
What do you like best about LiveVox? I like that they make the product end user friendly What do you dislike about LiveVox?
ER
Edna R
12/03/21
"Great Customer Service"
What do you like best about LiveVox? I am very pleased with the customer service experience and the genuine attention paid to high priority issues What do you dislike about LiveVox?
KL
Kristi L
12/03/21
"Complete Contact Center Solution"
What do you like best about LiveVox? LiveVox is a complete contact center solution that is easy to implement, with most features easily configured & maintained by a non-technical administrator.
AU
Anonymous User
12/03/21
"IC System"
What do you like best about LiveVox? All of the data that is provided to us. I also really enjoy seeing all of the new technology that we are going to start using in 2022. How easy the platform is to use in general.
TS
Tim S
12/03/21
"A great dynamic product that offers so much to our call center"
What do you like best about LiveVox? I like that they make the product end user friendly What do you dislike about LiveVox?
ER
Edna R
12/03/21
"Great Customer Service"
What do you like best about LiveVox? I am very pleased with the customer service experience and the genuine attention paid to high priority issues What do you dislike about LiveVox?
JD
Jacob D
12/03/21
"Livevox System Admin Review"
What do you like best about LiveVox? The Support for new products and rollouts is excellent. The ease of use of the products and the flexibility of the products allow for easy implementations and easy management of the system.
AU
Anonymous User
12/02/21
"My LiveVox Experience"
What do you like best about LiveVox? In my five years of experience working with LiveVox, my favorite part is how user-friendly their GUI is. Campaigns are easy to build, and the way they are created from the dialer file is easy to understand. In addition, they have beneficial features for analysis of dialing and offer a high level of control over the day-to-day processes.
AU
Anonymous User
12/02/21
"My LiveVox Experience"
What do you like best about LiveVox? In my five years of experience working with LiveVox, my favorite part is how user-friendly their GUI is. Campaigns are easy to build, and the way they are created from the dialer file is easy to understand. In addition, they have beneficial features for analysis of dialing and offer a high level of control over the day-to-day processes.
CD
Chris D
12/01/21
"LiveVox has a great team supporting their products"
What do you like best about LiveVox? I find the support level to be very good. They have been very good at providing expertise when needed. What do you dislike about LiveVox?
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].