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LiveVox - Contact Center Operations Software

LiveVox Reviews in May 2025: User Ratings, Pros & Cons

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LiveVox Reviews & Ratings

Rating Distribution

Excellent

(42)

Very Good

(28)

Good

(4)

Poor

(0)

Terible

(0)

Expert's Review

LiveVox stands out as a top-tier contact center solution, offering a seamless and efficient experience for users. Users appreciate the platform's continual updates and advancements, providing cutting-edge features while maintaining ease of use. The ability to customize reports and workflows effortlessly is a standout feature, enabling users to stay ahead of their ...Read more

LiveVox pros and cons

  • LiveVox is almost fully automated, enhancing productivity with daily job builds and constant improvements.

  • The platform is easy to use and integrates all communication channels, providing a seamless experience for consumers.

  • LiveVox offers state-of-the-art telephony solutions with omni-channel capabilities, transforming contact center services.

  • Users appreciate the simplicity of the LiveVox interface and superior account support.

  • Some users find the platform somewhat customizable but require more timeliness and support for completing requests.

  • Limited marketplace selection may restrict access to advanced functionalities for some users.

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Showing 31-40 out of 74

JW

Joseph W

12/10/21

5 out of 5

"Very Informative application"

What do you like best about LiveVox? I like the ability to see what the team is doing. I like the ability to monitor calls as they are happening. What do you dislike about LiveVox?

AU

Anonymous User

12/09/21

4.5 out of 5

"LiveVox has a great blend of usability and configurability, although troubleshooting can be slow"

What do you like best about LiveVox? Almost every feature is configurable by the user, especially helpful for call flows and routing, and integration with internal or third party systems.

KH

Kim H

12/09/21

4.5 out of 5

"LiveVox"

What do you like best about LiveVox? LiveVox is user-friendly. The user hub provides documents that help with understanding the different components. What do you dislike about LiveVox?

AU

Anonymous User

12/09/21

4.5 out of 5

"Great company with employees that want to help you achieve your goals"

What do you like best about LiveVox? They excel at that they work with you to understand your goals and work with you to achieve them. What do you dislike about LiveVox?

WH

Wardell H

12/07/21

5 out of 5

"Livevox Dialing Portal"

What do you like best about LiveVox? The ease of use and the product's flexibility allows for manageable implementations and easy management of the system. I also like how they are constantly improving features and proactively making updates that help manage compliance concerning ever-changing laws and calling restrictions.

WH

Wardell H

12/07/21

5 out of 5

"Livevox Dialing Portal"

What do you like best about LiveVox? The ease of use and the product's flexibility allows for manageable implementations and easy management of the system. I also like how they are constantly improving features and proactively making updates that help manage compliance concerning ever-changing laws and calling restrictions.

ER

Edna R

12/03/21

5 out of 5

"Great Customer Service"

What do you like best about LiveVox? I am very pleased with the customer service experience and the genuine attention paid to high priority issues What do you dislike about LiveVox?

TS

Tim S

12/03/21

5 out of 5

"A great dynamic product that offers so much to our call center"

What do you like best about LiveVox? I like that they make the product end user friendly What do you dislike about LiveVox?

JD

Jacob D

12/03/21

5 out of 5

"Livevox System Admin Review"

What do you like best about LiveVox? The Support for new products and rollouts is excellent. The ease of use of the products and the flexibility of the products allow for easy implementations and easy management of the system.

KL

Kristi L

12/03/21

5 out of 5

"Complete Contact Center Solution"

What do you like best about LiveVox? LiveVox is a complete contact center solution that is easy to implement, with most features easily configured & maintained by a non-technical administrator.