LiveVox Reviews in September 2026: User Ratings, Pros & Cons
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LiveVox Reviews & Ratings
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Spotsaas Editor’s POV
LiveVox is a contact center platform built for omnichannel customer interactions and outbound calling. The core strength is customizable reporting and workflows—you can build dashboards and call flows specific to your operation without heavy engineering work. Telephony performance is reliable, and the compliance tooling (call recording, consent management) is ...Read more
LiveVox pros and cons
Almost fully automated with daily job builds and ongoing platform improvements.
Integrates all communication channels in one platform.
Offers omni-channel telephony for contact center operations.
Users cite simple interface and strong account support.
Some users need faster support turnaround for completing custom requests.
Limited marketplace selection restricts access to advanced integrations.
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Showing 31-40 out of 74
JW
Joseph W
12/10/21
"Very Informative application"
What do you like best about LiveVox? I like the ability to see what the team is doing. I like the ability to monitor calls as they are happening. What do you dislike about LiveVox?
AU
Anonymous User
12/09/21
"Great company with employees that want to help you achieve your goals"
What do you like best about LiveVox? They excel at that they work with you to understand your goals and work with you to achieve them. What do you dislike about LiveVox?
KH
Kim H
12/09/21
"LiveVox"
What do you like best about LiveVox? LiveVox is user-friendly. The user hub provides documents that help with understanding the different components. What do you dislike about LiveVox?
AU
Anonymous User
12/09/21
"LiveVox has a great blend of usability and configurability, although troubleshooting can be slow"
What do you like best about LiveVox? Almost every feature is configurable by the user, especially helpful for call flows and routing, and integration with internal or third party systems.
WH
Wardell H
12/07/21
"Livevox Dialing Portal"
What do you like best about LiveVox? The ease of use and the product's flexibility allows for manageable implementations and easy management of the system. I also like how they are constantly improving features and proactively making updates that help manage compliance concerning ever-changing laws and calling restrictions.
WH
Wardell H
12/07/21
"Livevox Dialing Portal"
What do you like best about LiveVox? The ease of use and the product's flexibility allows for manageable implementations and easy management of the system. I also like how they are constantly improving features and proactively making updates that help manage compliance concerning ever-changing laws and calling restrictions.
JD
Jacob D
12/03/21
"Livevox System Admin Review"
What do you like best about LiveVox? The Support for new products and rollouts is excellent. The ease of use of the products and the flexibility of the products allow for easy implementations and easy management of the system.
AU
Anonymous User
12/03/21
"Vice President of Workforce Management"
What do you like best about LiveVox? The technical account team is amazing and goes out of their way to find solutions for our business problems. The product also continues to evolve and is keeping pace with industry trends.
AU
Anonymous User
12/03/21
"Vice President of Workforce Management"
What do you like best about LiveVox? The technical account team is amazing and goes out of their way to find solutions for our business problems. The product also continues to evolve and is keeping pace with industry trends.
KL
Kristi L
12/03/21
"Complete Contact Center Solution"
What do you like best about LiveVox? LiveVox is a complete contact center solution that is easy to implement, with most features easily configured & maintained by a non-technical administrator.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].