LiveVox Reviews in September 2026: User Ratings, Pros & Cons
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LiveVox Reviews & Ratings
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Spotsaas Editor’s POV
LiveVox is a contact center platform built for omnichannel customer interactions and outbound calling. The core strength is customizable reporting and workflows—you can build dashboards and call flows specific to your operation without heavy engineering work. Telephony performance is reliable, and the compliance tooling (call recording, consent management) is ...Read more
LiveVox pros and cons
Almost fully automated with daily job builds and ongoing platform improvements.
Integrates all communication channels in one platform.
Offers omni-channel telephony for contact center operations.
Users cite simple interface and strong account support.
Some users need faster support turnaround for completing custom requests.
Limited marketplace selection restricts access to advanced integrations.
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Showing 21-30 out of 74
SB
Sarah B
05/03/22
"Best Contact Center Software I've ever used!"
What do you like best about LiveVox? Livevox is a user-friendly platform, I have worked for call centers for over 20 years and gone through several transitions from one platform to the next. I have to say that Livevox continues to exceed my expectations for providing a consistent, reliable and personalized experience.
SP
Sofia P
05/03/22
"Communication and analytics made easy"
What do you like best about LiveVox? System stability, ease of use and accuracy of reports. What do you dislike about LiveVox?
AU
Anonymous User
12/16/21
"Everything has been great and the response from our feedback has been remarkable."
What do you like best about LiveVox? The response is what i find the most remarkable. Very quick and professional. What do you dislike about LiveVox?
AU
Anonymous User
12/16/21
"Everything has been great and the response from our feedback has been remarkable."
What do you like best about LiveVox? The response is what i find the most remarkable. Very quick and professional. What do you dislike about LiveVox?
TR
Tony R
12/14/21
"LiveVox Review"
What do you like best about LiveVox? The partnership with the account executive and the technical account manager is excellent. What do you dislike about LiveVox?
AU
Anonymous User
12/14/21
"First class omnichannel telephony vendor."
What do you like best about LiveVox? You can automate all essential features as long as you can automate a batch import file. The out of the box features, particularly for compliance, are unrivaled by competitors. The day-to-day operation and administration of the platform are top notch. The Customer and Account Support teams are very helpful and responsive.
AU
Anonymous User
12/13/21
"Good system, but have had problems with recent upgrade to U13"
What do you like best about LiveVox? Great help from Malisha when have questions or problems, she has been very helpful gathering the right personel when there are problems.
AU
Anonymous User
12/13/21
"Good system, but have had problems with recent upgrade to U13"
What do you like best about LiveVox? Great help from Malisha when have questions or problems, she has been very helpful gathering the right personel when there are problems.
RP
Richard P
12/13/21
"A lot of Potential"
What do you like best about LiveVox? The person(s) assigned to our account appear to care about our business' successes and failures. What do you dislike about LiveVox?
JW
Joseph W
12/10/21
"Very Informative application"
What do you like best about LiveVox? I like the ability to see what the team is doing. I like the ability to monitor calls as they are happening. What do you dislike about LiveVox?
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].