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LiveVox - Contact Center Operations Software

LiveVox Reviews in May 2025: User Ratings, Pros & Cons

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LiveVox Reviews & Ratings

Rating Distribution

Excellent

(42)

Very Good

(28)

Good

(4)

Poor

(0)

Terible

(0)

Expert's Review

LiveVox stands out as a top-tier contact center solution, offering a seamless and efficient experience for users. Users appreciate the platform's continual updates and advancements, providing cutting-edge features while maintaining ease of use. The ability to customize reports and workflows effortlessly is a standout feature, enabling users to stay ahead of their ...Read more

LiveVox pros and cons

  • LiveVox is almost fully automated, enhancing productivity with daily job builds and constant improvements.

  • The platform is easy to use and integrates all communication channels, providing a seamless experience for consumers.

  • LiveVox offers state-of-the-art telephony solutions with omni-channel capabilities, transforming contact center services.

  • Users appreciate the simplicity of the LiveVox interface and superior account support.

  • Some users find the platform somewhat customizable but require more timeliness and support for completing requests.

  • Limited marketplace selection may restrict access to advanced functionalities for some users.

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Showing 21-30 out of 74

AG

Anthony G

05/03/22

4 out of 5

"Fantastic Outbound Capabilities w/ Emerging Inbound Potential"

What do you like best about LiveVox? LiveVox offers best-of-breed outbound capabilities that lend themselves well to any outbound environment. How they support outbound is truly unique, and any business that has a vested interest in rules management, compliance, or efficacy of outbound campaigns would see a significant return whilst leveraging LiveVox for their outbound efforts.

TR

Tony R

05/03/22

4 out of 5

"LiveVox: Calling made simple"

What do you like best about LiveVox? I like how easy it is to use once set up. What do you dislike about LiveVox?

AU

Anonymous User

12/16/21

5 out of 5

"Everything has been great and the response from our feedback has been remarkable."

What do you like best about LiveVox? The response is what i find the most remarkable. Very quick and professional. What do you dislike about LiveVox?

AU

Anonymous User

12/16/21

5 out of 5

"Everything has been great and the response from our feedback has been remarkable."

What do you like best about LiveVox? The response is what i find the most remarkable. Very quick and professional. What do you dislike about LiveVox?

TR

Tony R

12/14/21

4 out of 5

"LiveVox Review"

What do you like best about LiveVox? The partnership with the account executive and the technical account manager is excellent. What do you dislike about LiveVox?

AU

Anonymous User

12/14/21

4 out of 5

"First class omnichannel telephony vendor."

What do you like best about LiveVox? You can automate all essential features as long as you can automate a batch import file. The out of the box features, particularly for compliance, are unrivaled by competitors. The day-to-day operation and administration of the platform are top notch. The Customer and Account Support teams are very helpful and responsive.

AU

Anonymous User

12/13/21

4 out of 5

"Good system, but have had problems with recent upgrade to U13"

What do you like best about LiveVox? Great help from Malisha when have questions or problems, she has been very helpful gathering the right personel when there are problems.

AU

Anonymous User

12/13/21

4 out of 5

"Good system, but have had problems with recent upgrade to U13"

What do you like best about LiveVox? Great help from Malisha when have questions or problems, she has been very helpful gathering the right personel when there are problems.

RP

Richard P

12/13/21

2.5 out of 5

"A lot of Potential"

What do you like best about LiveVox? The person(s) assigned to our account appear to care about our business' successes and failures. What do you dislike about LiveVox?

JW

Joseph W

12/10/21

5 out of 5

"Very Informative application"

What do you like best about LiveVox? I like the ability to see what the team is doing. I like the ability to monitor calls as they are happening. What do you dislike about LiveVox?