8.9
SpotScore
LivePerson Reviews in July 2026: User Ratings, Pros & Cons
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LivePerson Reviews & Ratings
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Spotsaas Editor’s POV
LivePerson's strength lies in consolidating multiple messaging channels—SMS, WhatsApp, Facebook Messenger, web chat—into a single interface. Users report that the Intent Analyzer and AI Annotations features reduce manual data review time. The support team responds quickly to setup and troubleshooting questions. However, the Analytics builder requires SQL ...Read more
LivePerson pros and cons
Allows for managing messaging channels efficiently, including social networks and WhatsApp.
Customer support is approachable and responsive, providing positive experiences.
Gives businesses AI features for automating tasks and improving efficiency.
Provides tools for omnichannel messaging solutions, benefiting both businesses and customers.
Some users find the reporting suite cumbersome and require more user-friendly options.
Limited modularity in pricing may restrict access to all features.
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Showing 81-90 out of 309
AU
Anonymous User
11/05/21
"competent customer service and good implementation"
What do you like best about LivePerson? Questiones were answered very fast and this helped to enhence the performance of our bot. Also there is an continuous improvement. All suggestions they are trying to implement. What do you dislike about LivePerson? On the one hand it sometimes would be better, if we could directy transfer all data after bot update to save a little bit time. On the other Hand it is also a chance, to check all processes once again. What problems is LivePerson solving ...
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L
Luigi
10/09/21
Beginner-friendly!
PROS: I love the feature where we can have multiple chat boxes opened simultaneously. CONS: I like it but they could add more features for us to use.
L
Luigi
10/09/21
Beginner-friendly!
PROS: I love the feature where we can have multiple chat boxes opened simultaneously. CONS: I like it but they could add more features for us to use.
A
Anna
10/04/21
Support is always available and…
Support is always available and welcoming and eventually an answer or resolution is reached! I am optimistic about our ongoing partnership with the new account manager and we are already seeing efficient results and very clear straightforward communication.
AF
Ali F
05/28/21
"Best vendor we worked with"
What do you like best about LivePerson? Big shoutout to e-bot7 - so far we are very satisfied with the vendor after we worked with two others. We did not renew with the previous vendor because we found out that e-bot7 offers better features (e.g., additional integrations that we found useful). Furthermore, besides the great support, the nice UI as well as the intuitive platform is worth mentioning, which makes working with the solution a fun experience. What do you dislike about ...
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JE
Johanna E
05/28/21
"Innovative customer service solution"
What do you like best about LivePerson? Our experience is based on about 2 years of cooperation with e-bot7. Already during onboarding it became clear to us that e-bot7 wants to solve our business pain points to take our customer service to the next level. This is reflected in the following aspects: -First-class and competent support -The proactive approach to understand our customer service business and thus find further use cases -Powerful and innovative Conversational AI solution What do ...
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IM
Ida M
05/16/21
"Feedback for e-bot7"
What do you like best about LivePerson? e-bot7's solution proves to be strong for our business. What we like best is the automation of recurring requests without the need for human assistance. The hybrid solution, however, allows the agents to take over in case of complex requests. Also, the platform is super easy to use and there are plenty of options available in the conversational flow editor to make to give the conversation with the virtual assistant a human touch. What do you dislike ...
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HR
Henri R
05/16/21
"Next level customer service efficiency"
What do you like best about LivePerson? The intuitive platform allows building conversational flows without requiring training. Short and simple onboarding. Support whenever needed. Can recommend without any doubt! What do you dislike about LivePerson? Additional features that prove helpful do not come with the basic package. You need to evaluate thoroughly which package to choose. What problems is LivePerson solving and how is that benefiting you? We are now able to provide 24/7 customer ...
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C
Caden
05/03/21
Connecting with customers has never been this easy
PROS: I love that this app can track the activities and movements of the visitors to our website. This way we could understand visitor behavior more, adjust our techniques, and improve sales. CONS: The app doesn't allow us to label chats according to the level of priorities. We have to deal with the chats chronologically since we cannot prioritize.
C
Caden
05/03/21
Connecting with customers has never been this easy
PROS: I love that this app can track the activities and movements of the visitors to our website. This way we could understand visitor behavior more, adjust our techniques, and improve sales. CONS: The app doesn't allow us to label chats according to the level of priorities. We have to deal with the chats chronologically since we cannot prioritize.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].