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8.9

Spot Score

LivePerson - Live Chat Software

LivePerson Reviews in May 2025: User Ratings, Pros & Cons

Upgrade your customer conversations with LivePerson.

3.7

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LivePerson offers custom pricing plan

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LivePerson Reviews & Ratings

3.7

Very Good

Based on 214 ratings & 309 reviews

Rating Distribution

Excellent

(182)

Very Good

(58)

Good

(12)

Poor

(12)

Terible

(45)

Expert's Review

LivePerson has received a mix of feedback from users, but there are clear strengths highlighted in the reviews. Users appreciate the platform's ability to streamline communication channels, enhance sales engagement, and offer AI features that simplify daily tasks. The customer support team is praised for being approachable and supportive, contributing positively ...Read more

LivePerson pros and cons

  • Allows for managing messaging channels efficiently, including social networks and WhatsApp.

  • Customer support is approachable and responsive, providing positive experiences.

  • Empowers businesses with AI features for automating tasks and improving efficiency.

  • Provides tools for omnichannel messaging solutions, benefiting both businesses and customers.

  • Some users find the reporting suite cumbersome and require more user-friendly options.

  • Limited modularity in pricing may restrict access to all features.

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