LiveHelpNow Reviews in May 2025: User Ratings, Pros & Cons

"Great product, easy to use, adds lots of value to our website"

What do you like best about LiveHelpNow? Increases customer satisfaction. Interface is easy to learn and use. Lots of integrations available. What do you dislike about LiveHelpNow?

The product, technical support and service is great

We've been using LiveHelpNow for years. After much research into products that are flexible, have multiple integration possibilities and can grow with our business, we chose LiveHelpNow. Our customers love the chat feature. Our employees do as well, and the learned how to use it quickly. I also use the analytics frequently and find it to be a very valuable tool.

Dead-simple to implement and Feature rich!

We've been using LiveHelpNow for several years on our websites. It couldn't be easier to set up—but there are tons of cool features including:- Analytics- Mobile chat- Translation (really great for chatting with people from other countries!)...among many other useful features. We tested 2-3 different live chat systems before settling on LiveHelpNow due to the better features. Other chat systems we tried fell short of our needs.The Mobile Chat is probably the biggest key feature I could ...

Great product so far

Only been using the product for a couple weeks, but satisfied so far. The support team has been fantastic and I feel like the user interface of the application is fairly intuitive.

Decent software great service

The software is decent. Little problems which have all been resolved incredibly quickly by the LHN staff

Always a pleasant experience.

I am extremely satisfied with live help now. Not only do they provide full support which most chat software providers do not, but the staff is pleasant, knowledgable and always take the time to explain how their features can improve my website. I recommend it to anyone who is looking to improve their online business.

Very prompt and helpful on providing information requested.

Very prompt and helpful on providing information requested.

Feature packed software

My company has been using Livehelpnow chat for years the staff is always pleasant, knowledgeable and are happy to assist us with any of our questions. We were getting over whelmed with the number of after hour emails that we were getting and loosing track of. But the CSR was able to show us how the Email to Ticket will help us keep on top of all the emails that come in. Along with being able to track our twitter feed. This will make my staff happy!

Outstanding support with impressive features

I used other chat software in the past and was not happy with the outdated features and the lack of support I received. From the moment I was on the livehelpnow website I was blown away by the quality of customer service they provide. The agent took the time to explain the features and benefits of using livehelpnow on my website and provided helpful links and articles to show me how livehelpnow can work for me.

High Level Support

I have been a customer of livehelpnow for over 2 years now and I am always impressed how they keep updating and improving the features of the system, today I found out that they will be offering SMS to chat feature which I am super excited for.