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8.7

Spot Score

LiveEngage - Live Chat Software

LiveEngage Reviews in June 2025: User Ratings, Pros & Cons

Revolutionizing customer engagement, one conversation at a time.

3.6

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LiveEngage Reviews & Ratings

3.6

Very Good

Based on 200 ratings & 208 reviews

Rating Distribution

Excellent

(100)

Very Good

(40)

Good

(11)

Poor

(5)

Terible

(52)

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Showing 81-90 out of 208

R

Rich

04/29/20

5 out of 5

Great product!

Very easy to implement, functionality is great and the support is incredible! I highly recommend!

R

Rich

04/29/20

5 out of 5

Great product!

Very easy to implement, functionality is great and the support is incredible! I highly recommend!

AV

Alberto Velasquez

04/28/20

5 out of 5

My experience personally have been… flawless

My experience personally have been flawless, their support is always there, the tool always works, is user-friendly, I love my job thanks to them! And this is 100% true!

B

Brandi

04/28/20

5 out of 5

Great Call Center Technology!

LivePerson is a great tool for chat and messaging in the call center environment. You always have access to knowledge articles and Tech Support if you need anything, too!

AV

Alberto Velasquez

04/28/20

5 out of 5

My experience personally have been… flawless

My experience personally have been flawless, their support is always there, the tool always works, is user-friendly, I love my job thanks to them! And this is 100% true!

B

Brandi

04/28/20

5 out of 5

Great Call Center Technology!

LivePerson is a great tool for chat and messaging in the call center environment. You always have access to knowledge articles and Tech Support if you need anything, too!

J

Jennifer

04/27/20

4 out of 5

Our contact at Live Engage is always…

Our contact at Live Engage is always responsive

A

Alyson

04/26/20

5 out of 5

Our sales agents enjoying using this…

Our sales agents enjoying using this tool to communicate with customers, the canned messages and the layout are very user friendly. Our company has seen a recent increase of chats over the last year and we are now working on building a bot. We are excited to get this new feature implemented!

A

Alyson

04/26/20

5 out of 5

Our sales agents enjoying using this…

Our sales agents enjoying using this tool to communicate with customers, the canned messages and the layout are very user friendly. Our company has seen a recent increase of chats over the last year and we are now working on building a bot. We are excited to get this new feature implemented!

R

Ross

04/26/20

4 out of 5

Quality Toolfor Digital Care Teams

The platform, itself, is top-notch. Overall, LivePerson has been an invaluable tool in our digital consumer care team's toolbox. The Pro's: - A breadth of useful features and tools within the dashboard - User-friendly navigation - The ability to pull reports - Constant introduction of new tools and features - Can handle a large volume of interactions - A dedicated support team The Con's: - More detailed/complex reports are difficult to pull - Reporting navigation can be difficult - Beta ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].