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8.7

Spot Score

LiveEngage - Live Chat Software

LiveEngage Reviews in June 2025: User Ratings, Pros & Cons

Revolutionizing customer engagement, one conversation at a time.

3.6

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LiveEngage Reviews & Ratings

3.6

Very Good

Based on 200 ratings & 208 reviews

Rating Distribution

Excellent

(100)

Very Good

(40)

Good

(11)

Poor

(5)

Terible

(52)

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Showing 51-60 out of 208

A

Adam

05/11/20

5 out of 5

Great system

Good, intuitive system. Always supply quick, helpful responses to emails.

M

Michael

05/11/20

4 out of 5

Great support when you need it

Support has been very good, whether it has been for small issues or assistance with features or reporting. The tool itself seems very scalable and allows you to build up from simple web chat and start to include things linked Facebook & Whatsapp as you develop.

K

Kevin

05/10/20

5 out of 5

Second to None Customer Experience with LivePerson

LivePerson has helped our company engage with web visitors on a whole new level. Consumers get the level of attention they deserve while our representatives are able to handle many more conversations over chat instead of phone calls.

S

Stanley

05/10/20

5 out of 5

We have been engaging LivePerson for…

We have been engaging LivePerson for our operations for many years and our experience with them is great. Their support is prompt and friendly and is willing to go the extra mile when we encounter issues during integration.

R

RT

05/10/20

4 out of 5

Only issue is backend office slowness

Date of experience: May 11, 2020

M

Mika

05/09/20

5 out of 5

We are a non-profit organization and LP…

We are a non-profit organization and LP allows us to use their excelent chat platform to chat with youth, men and women who suffer from the consequences of sexuall trauma.

K

Kathy

05/08/20

5 out of 5

LivePerson has been a pivotal part of…

LivePerson has been a pivotal part of our operations for a few years now. I can't imagine any other solution doing what we are able to achieve today.

ES

Edith Souto

05/07/20

5 out of 5

Our experience has been amazing

Our experience has been amazing! Their support is always willing to help, whenever we need to integrate something they are always there, they always share their knowledge and our company's customer service has improved 200% thanks to all their features! LivePerson I have to say that you guys are the best!

N

Nayith

05/07/20

5 out of 5

LiveEngage means serious conversations

LivePerson's conversational cloud allowed our company to provide outstanding customer experience by making efficient use of the customer’s data to offer made-to-measure interactions. LiveEngage is a platform designed for companies to achieve their true potential by engaging with a different set of tools that include automations (bots), AI to help you better and efficiently manage your contact centres as well to deploy customised conversations quickly. This is not a tool for those afraid of ...

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A

Anthony

05/06/20

5 out of 5

Working with Live Person has been…

Working with Live Person has been fantastic very friendly and helpful in resolving our issues and needs

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].