LiveEngage Reviews in June 2025: User Ratings, Pros & Cons

"Robust tool especially for messaging heavy contact centers"

What do you like best about LivePerson? The LivePerson tool is very robust and has a lot of modern capabilities. I also love the support offered. Partnering with the team at LivePerson, and explaining our vision/roadmap, they are always extremely helpful in bringing our vision to life. What do you dislike about LivePerson? Concerning messaging in various languages, I wish LivePerson had the ability (out of the box) to not offer a specific language if there is no agent logged in that speaks ...

"Love the product, Love the social media integrations and various other channels that they support"

What do you like best about LivePerson? Social media integrations are amazing. Great product with great features Love the product; easy to use - from an agent perspective as well. The one-stop shop for multiple channels like Facebook, Twitter, apple business chat, google business messaging, etc is great What do you dislike about LivePerson? Nothing big to dislike, but the reporting can be a little nicer. Its a great product and it would be super nice if an email channel is also added to the ...

"Using LP in Digital Banking"

What do you like best about LivePerson? Ease of implementing the tool on Mobile and Web What do you dislike about LivePerson? About every other week there is an outage. LP provides constant updates but the outage impacts users What problems is LivePerson solving and how is that benefiting you? Any support ourt banking users need.

"A great tool that allows you to manage customer care contacts via social media and chat"

What do you like best about LivePerson? It is really helpful in case you have a large amount of contacts (both private messages and public comments) on your Company's social media channels. The chat also provides to customers with an easy and performing tool that allows them to be assisted from the Customer Care team. The wide choice of features and personalization offered makes Live Person a great tool. What do you dislike about LivePerson? There's no integration with Salesforce. It could ...

"They understand deeply, the services they provide and continually see how to improve them."

What do you like best about LivePerson? I feel that with Conversational AI, they are at the leading edge with the services they provide. What do you dislike about LivePerson? Although there were issues with difficult representatives early on, over the last few years they have become a very important partner. What problems is LivePerson solving and how is that benefiting you? We are capturing a Users issues and solving them at the point they occur on the website. LivePerson services keep the ...

Bad leadership dragging this company down

The primary issue with this company rests with the Leadership teams. They have great individual contributors who often work hard to support customers only to be hampered by terrible leadership. With multiple executives turning over in short order and a terrible product roadmap that changes every quarter resulting in failed promises... It's easy to see why they are struggling financially.

"Great partnership!"

What do you like best about LivePerson? I have enjoyed working with the various LivePerson platforms as well as the Account teams and Leaders within the company. I have worked with multiple different chat/messaging platforms and I appreciate the differences I see available in the LivePerson platform. What do you dislike about LivePerson? I have had issues with some limitations with reporting in the past, but it has become much better. I appreciate the focus on new functionality, which also ...

"Excellent"

What do you like best about LivePerson? All the relevant information is always handy. The activity audit is shown in real time with no delays. Very easy and simple to use for everyone, from supervisors to agents. What do you dislike about LivePerson? There is not something I would dislike about this product. Is actually sad that the company I work for had to migrate to another platform, as this was an excellent one. What problems is LivePerson solving and how is that benefiting you? By the ...

"the tool allows us to deliver the right CX for our business partners"

What do you like best about LivePerson? How adaptable Live Person and Richard is at working with us to deliver What do you dislike about LivePerson? reporting restrictions at times for example, bot journey insight What problems is LivePerson solving and how is that benefiting you? proactive communication, this is resolving our issue around lack of contact with customers when we try and outbound dial

"Great products with features that enhance digital communication with our customers."

What do you like best about LivePerson? Great customer support and advice on how to improve the messaging experience for our agents and customers by understanding our business and how we operate. Our customer support manager and tech lead and very accomodating, really approachable and always willing to help. What do you dislike about LivePerson? Very occasionally, I think their internal teams (tech) can communicate better, especially when resolving faults, however, on the whole these are ...