LiveEngage Reviews in June 2025: User Ratings, Pros & Cons

"Pretty Standard Easy to Use Live Chat Program"

What do you like best? I liked the ease of use and understanding. It had nice customizability so that I could make it my own "station" of sorts. Clean appearance, even if it did feel a bit dated. What do you dislike? As usual, there will always be glitches with technical products. This seemed to have the typical amount. There would be issues with getting kicked out of chat if too many agents were logged in, which is true of most applications. The alert sounds could get a bit annoying. It ...

"Amazing tool for electronic communication."

What do you like best? Ease of use. The user interface is top-notch. What do you dislike? I wish it would run faster, can lag at times. What problems are you solving with the product? What benefits have you realized? It has helped with quick connections with prospects.

"Solid platform, left because of inability to download contact info"

What do you like best? Interface, customizability, multi-user support What do you dislike? Couldn't download contact information from chats after the fact, even after working with support What problems are you solving with the product? What benefits have you realized? Engaging leads before they even convert; supporting existing customers

"Reliable software"

What do you like best? LivePerson is a very powerful and stable product. What do you dislike? They haven't updated their app UI in AGES. It feels pretty dated and cumbersome. Recommendations to others considering the product: Implement LiveEngage off the bat. Leverage the dynamic chat buttons. A/B TEST! What problems are you solving with the product? What benefits have you realized? We are providing more leads to our sales reps through chat. We have been able to increase business on our ...

"ggood"

What do you like best? Simplistic view and ease of use for the end usr What do you dislike? Limited reporting and not great to look at it What problems are you solving with the product? What benefits have you realized? In system support contact and stretching our support team by allowing them to cummincate with multiple customers at one time instead of a 1:1 ratio

"Great Reporting Capabilities"

What do you like best? I love the reporting. You can report on everything from the time an agent is online to the amount of time a particular skill is available. You can do individual reports on a single agent as well. There's so much information. I love that there are different options based on your company needs. For example, you can have agents select chats from the queue or you can have the chats automatically directed to the agent. We use the second option. It works fantastic for us! ...

"Live Person is expensive but more than worth it...."

What do you like best? The Liveperson platform is market leading, it's capability has enabled the business I work for to complete over 800k chats across Sales & Service each month with minimal effort What do you dislike? The tool is expensive, but functionality means it's good value What problems are you solving with the product? What benefits have you realized? Reduce call and email volumes - calls have been significantly and email has now been close see as a channel due to Chat

"LivePerson Feedback"

What do you like best? LivePerson is very easy to use, user friendly and reporting information/available is very helpful! What do you dislike? A little archaic in the way it looks internally and additional reporting customizations should be available. Recommendations to others considering the product: Great chat tool to start off with as it is easy to install, use and share with others -- in-house training. What problems are you solving with the product? What benefits have you ...

"Great Live Person Experience"

What do you like best? It allows customer to keep moving forward with their order while still asking any questions they may have. Instead of the alternative which would be to call in and interrupt their online experience. Liveperson lets customers have immediate access to customer service representatives which in turn makes the customer feel more comfortable. It also allows for phone lines to not be as busy for questions that can be answered online by representatives. What do you dislike? I ...

"I used LivePerson as a Customer Care agent"

What do you like best? I utilized the hot keys to keep working in a quick and efficient manner. What do you dislike? Sometimes LivePerson would disconnect abruptly which would affect the customer's satisfaction. Recommendations to others considering the product: Test it first through a short demo to see if it meets your business goals. What problems are you solving with the product? What benefits have you realized? We used LivePerson/ Live Chat to reach customers in a different method-our ...