LiveEngage Reviews in June 2025: User Ratings, Pros & Cons

"Sufficiently satisfied with this on a daily basis"

What do you like best? Lots to features, include geo coding that I like. What do you dislike? Not easy to implement and hard to manage. What problems are you solving with the product? What benefits have you realized? Easy to engage with customer and API is great to implement

"We utilize the tool on our website"

What do you like best? That it gives instant access to those needing immediate assistance with technical issues. We are able to limit the amount of time people are on the phones What do you dislike? nothing off the top of my head, as far as it has been used we have not had any pressing issues that I am aware of Recommendations to others considering the product: It gives you a way to interact with customers in real time. It integrates with your website and the support is great. What problems ...

"Using LivePerson as a Business Development Representative"

What do you like best? Live Person was ideal for creating/editing canned responses for automatic send out as well as re-assigning chats to other team members, What do you dislike? Very busy interface and wasn't the most user-friendly in terms of navigation. It was easy to push out links to web pages/PDF's as well as see what pages the prospect was currently viewing. Recommendations to others considering the product: The interface isn't the most intuitive but it solves the business need. If ...

"My team used this product well. It helped with prospects."

What do you like best? I liked how easy it was for my team to interact directly with contacts. Served as a solid prospecting tool. What do you dislike? New format made it much more difficult to reach out to a prospect. Recommendations to others considering the product: I would give this to your Sales Development team. What problems are you solving with the product? What benefits have you realized? We are aiming to generate new business for our company. Being able to speak directly to ...

"Decent platform, sub-par service"

What do you like best? The interface is very pretty, and the chat performs well. I love the mobile app that allows you to take chats on the road. The reports are not customizeable, but export pretty well to PDFs for easy reporting to management or representatives. What do you dislike? The onboarding, service, and support that I received from LivePerson left a lot to be desired.. The platform is pretty buggy, and many of the issues that we identified and communicated months ago have still ...

"Was not that easy to use once it switched formats"

What do you like best? I liked the old platform the best. It was easy to use, and we were able to reach out quickly and easily to each prospect. What do you dislike? The new platform - Could not reach out to the client or prospect very easily. The campaign creation portion of the platform slowed down the process, and made it difficult to reach website visitors. The old platform made it easy to click on a specific user, and immediately begin a chat box with them. What problems are you ...

"Intuitive and Easy to use"

What do you like best? It's very intuitive and easy to use. The best part is I didn't have to train anyone from sales on how to use it and we have inside sales team globally. What do you dislike? The user experience on other devices like smartphones tablets is not as great as it's through the web application. Recommendations to others considering the product: Great Product and service. If you are looking for an easy to use, cost effective and an engaging platform that meets your business ...

"Intuitive, Quick and Simple"

What do you like best? Intuitiveness, Simple to use, Elegant design, easy to use. What do you dislike? I wish it could be a little cheaper and if we didn't have to pay for professional services to install it. Recommendations to others considering the product: Live Person is the most powerful solution available in the market if you are considering a live chat platform to drive sales and engagement. What problems are you solving with the product? What benefits have you realized? Customer ...

"Great tool for acquiring new leads"

What do you like best? LivePerson is a highly flexible tool with a lot of functionality that helps us in our lead acquisition efforts. What do you dislike? At times reaching support can be challenging. Seems to have downtime issues regularly. What problems are you solving with the product? What benefits have you realized? Lead contact and acquisition efforts. This tool helps our prospects reach us in ways they are comfortable which in turn increases our lead conversion rates.

"We use it as offline customer support "

What do you like best? Ease of use, ease of access to portal and billing information What do you dislike? No opinion- I am an account administrator Recommendations to others considering the product: It is an easy product to use- competitive pricing, scalable product What problems are you solving with the product? What benefits have you realized? Helps our clients reach someone off hours when they need an answer to a support issue and it is not phone answering hours