LiveEngage Reviews in June 2025: User Ratings, Pros & Cons

Hidden 90 day cancellation policy!

We tried to cancel after finding no link or administration area to do this after logging in. Only way to cancel is via chat - and you are locked in for 3 months. They will still bill you for 90 days after putting in your cancellation request. Stay far away!!! What a scam.

Hidden 90 day cancellation policy!

We tried to cancel after finding no link or administration area to do this after logging in. Only way to cancel is via chat - and you are locked in for 3 months. They will still bill you for 90 days after putting in your cancellation request. Stay far away!!! What a scam.

"Poor experience - Would not recommend"

What do you like best? There old product work ok some of the time. What do you dislike? They decided, without warning, to end of life the version that we were on. Granted there old platform was somewhat limited in terms of functionality. They told us two months before the EOL date. We had built an integration in our CRM so the short notice was a major problem. It would have require us to drop several other IT projects to accommodate them. As a result, we decide to look at other chat ...

"dropped support of key features, deceptive EULA"

What do you like best? The ability to segment traffic and target visitors in different stages of the sales funnel. You can set up campaigns with almost any trigger points that you can think of. What do you dislike? The "upgrade" to LiveEngage (from LivePerson) dropped a number of key features. One feature we heavily utilized was direct linking to chat. Over time the platform has become a lot less stable with service interruptions occurring multiple times every month. In many cases their ...

Beware of 90-day cancellation notice.

We have used LivePerson as our customer chat solution on our site for years. In the past year or so, we started encountering problems where their servers would have issues which ended up causing our site to load slowly or not load at all (We are an eCommerce company, we cannot afford to have our website unavailable to potential customers!) because they were requiring us to pull info from their server. When this happened, we were unable to contact support in a timely manner because the only ...

Good technology. Poor service.

We stayed with Liveperson for a couple of years because their live chat technology is pretty good. However, when you try to manage your account or cancel alltogether, it's another story. There is no account managament portal. You have to contact someone through live chat to make changes to your account. Apparently their cancellation policy is buried somewhere in their knowledgebase, but it's hard to find. So I ask them over live chat to cancel our account, and after they say they will ...

"Terrible company, terrible software, terrible service"

What do you like best? Nothing really. The company is terrible, and it's people are terrible. If there were a worst company award, it would likely go to these people. What do you dislike? Their software rarely works to do anything more complex than have a basic chat box. Their administrative software also has lots of bugs. Every time I chat with technical support to try and resolve these issues, they cut me off mid sentence to transfer me around and are often extremely rude, even ...

"An Intelligent Visitor Targeting"

What do you like best? (1) It provides the most personalized banners to the prospects/visitors and grabs their attention for the live chat. The probability of engaging the visitors on your webpage becomes high. (2) It provides the most efficient sentiment analysis of customer/visitor's behavior by tracking his/her actions. It allows companies to identify unhappy customers with negative sentiments and design some additional/creative offers for them. What do you dislike? The continuous ...

"Review of LiveEngage"

What do you like best? Ability to create robust library of canned responses. Solid back-end reporting that allowed us to track revenue generated by our live chat associates. Easy access to recent transcripts on the associate level. Ability to limit number of concurrent chats per associates. What do you dislike? Associate-facing format is boxy and not very digitally ergonomic. Data pulled from CRM to provide complete view of the customer was buried in interface and not easily accessible to ...

Never sign up with them unless you plan to stay with them forever

I have to go through a nightmare to cancel with them now after several years. My journey is not yet over. May be their product is not bad, but I have a right to leave and at this step they spoil all my attitude towards them and make me share my opinion. First of all, they will not allow you to cancel from within the customer account. You can not cancel, you can not remove your card, you can not deactivate auto-charges. They ask you to join their live chat for this purpose. Second, their ...