LiveEngage Reviews in June 2025: User Ratings, Pros & Cons

"easy chat software"

What do you like best? Liveperson or liveengage is what we used at work as our chat software. The software is laidback to use. Not only that but you are able to co-browse with customers. That’s my favorite feature. What do you dislike? There isn’t much that I dislike about Liveperson. I will say that it is kinda hard to customize rules and you have to go through a bunch of steps. Other than that it works well What problems are you solving with the product? What benefits have you ...

"LiveEngage gets you to Engage"

What do you like best? Allowed you to develop custom pre-written statements to send in chat and also multi-tasking is simple. It is also user friendly which is good. What do you dislike? Sometimes the system goes down and doesn't allow for quick start up after it does shut down. Recommendations to others considering the product: The system is very easy to use and the staff is very knowledgeable. If you have any questions, they are willing to help out immediately. What problems are you ...

"The best thing about this software is their Customer Service. "

What do you like best? Great for sales, as you can invite onsite customers while they navigate your company's website. When our company had problems with their phone lines and needed a way to communicate with our members LiveEngage stepped up and made that possible is a very short period of time. It is web-based and easy to use the chat function. Their customer service is fantastic! What do you dislike? It goes down quite often. Reporting could be more efficient. Recommendations to others ...

"Good on the customers side, but too confusing on the agents side"

What do you like best? I like for the customer that it is easy for them to get an agent on the chat as quickly as possible. What do you dislike? I dislike how it is hard for me to use on the agent side. I couldn't figure anything out. What problems are you solving with the product? What benefits have you realized? Having customers getting in touch with us quickly.

Buyer Beware!

Buyer Beware!Pricing page does not exist. They lure you in with a $12/month offer for one agent. Features are limited with no proactive way of starting a chat with website visitors. Their Javascript code slows and bogs down your website.WORST OF ALL they make it impossible for you to cancel. Apparently they have a EULA contract somewhere on their website which is never shown when you sign up. Even though you pay month-to-month, they lock you into an annual auto renewal that gives you no ...

Buyer Beware!

Buyer Beware!Pricing page does not exist. They lure you in with a $12/month offer for one agent. Features are limited with no proactive way of starting a chat with website visitors. Their Javascript code slows and bogs down your website.WORST OF ALL they make it impossible for you to cancel. Apparently they have a EULA contract somewhere on their website which is never shown when you sign up. Even though you pay month-to-month, they lock you into an annual auto renewal that gives you no ...

"Live Engage"

What do you like best? I like that you are able to communicate with a company while working on something else. To me it is much easier than a phone call. What do you dislike? The only thing that I can say that I personally dislike is that you are unable to hear the tone of their response. Recommendations to others considering the product: I think that this would be a great chat tool to have at any company. It is super easy to use and consumers seem to like it as well. What problems are you ...

ZERO for Live Person!

We were with LivePerson for many several years and decided not to use them in January of 2017. After calling them and asking to cancel our account, they said that we could not cancel for ninety days. This is their policy if you can believe that. We agreed to keep going without a fight and took their product off our website in April of 2017. We realized that they were still billing us in August of 2017 and demanded the charges to be reversed and to stop billing us. We were once again told ...

ZERO for Live Person!

We were with LivePerson for many several years and decided not to use them in January of 2017. After calling them and asking to cancel our account, they said that we could not cancel for ninety days. This is their policy if you can believe that. We agreed to keep going without a fight and took their product off our website in April of 2017. We realized that they were still billing us in August of 2017 and demanded the charges to be reversed and to stop billing us. We were once again told ...

Untrustworthy and Unhelpful

When I contacted LivePerson today to request that they close our account, they told me they had a 90-day cancellation policy. My agency has used them for various clients for over 8 years and I've never heard of this. When I asked to speak to a manager, I was told he was in a meeting. When I asked for the email address or phone number of someone I could speak to about their cancellation policy, I was told they don't give out personal information. When I asked who handled customer ...