LiveEngage Reviews in June 2025: User Ratings, Pros & Cons

"Good and seamless experience "

What do you like best? Connectivity is fast and easy to integrate What do you dislike? No customization of fields we can pass, only very few fields and those are too restricted in auth flow What problems are you solving with the product? What benefits have you realized? LiveChat engagement for Customer Support

Terrible service

Terrible service. I was conned into signing up for their trial while I investigated their offerings with them and then trapped into a 12 month contract which I can’t use as the product doesn’t do what was promised. No recourse or escalation. Just a shoddy company which was so surprising.

"Pretty Good with Room for Improvement"

What do you like best? Customer support is super quick and helpful. What do you dislike? Lack of customization options for the agent and no ability to send chat transcript to users. What problems are you solving with the product? What benefits have you realized? Great use of the labeling system

"Pretty Good with Room for Improvement"

What do you like best? Customer support is super quick and helpful. What do you dislike? Lack of customization options for the agent and no ability to send chat transcript to users. What problems are you solving with the product? What benefits have you realized? Great use of the labeling system

I want to rate it less but that was not an option

I want to rate it less but that is not an option! I hope I run across a CEO or executive for this company one day to explain just how aweful the service is! I hope for that, in the mean time I will employ actual employees at spirit to drop the service for salvation of actual paying customers as it is and will continue to hurt their brand... your product sucks and I ask you call me to have a civilized conversation about why and how you can improve it. Have at me I won’t budge on my opinion ...

Their operators are completely awful

Both of my companies were on LivePerson for nearly 3 weeks. In that time, they created more upset customers than simply not answering any messages at all would likely have done. Several times I worked to correct their operators from stating erroneous claims to customers about things as simple as what services our company does and does not perform but they could not even get that corrected. They failed to answer hundreds of customers messages and they even failed to send over leads they ...

Absolute joke of a company

Absolute joke of a company - no support no replies.. Waste of time. Wouldn't even try working with them, stay away. Cant get anything setup up apart from webchat which you can get fro free from anywhere. Stay away. I would give a minus rating if i could

This company is a total scam

This company is a total scam. The service is not what they promise. There is not support AT ALL!!... They charge way more of what you agreed. They make you sign a 12 month contract with automatic renewal and it is IMPOSSIBLE to communicate with them in order to cancel the contract, therefor they keep renewing and invoicing you. Please be AWARE ... DO NOT USE THEM.... YOU WILL REGRET IT...

"Gain traction with web visitors "

What do you like best? Visitors can contact you immediately from your website to increase customer interaction and sales. What do you dislike? The pop up can be hard to see at times. What problems are you solving with the product? What benefits have you realized? Quickly respond to customer needs.

Don't ever sign up with this company

Don't ever sign up with this company, once you signup they will do everything possible not to let you cancel your subscription. they sill not accept cancellation over the phone you will need to submit via Live Chat, Read their Term and Condition.