9.8
Spot Score
Streamline customer support and boost satisfaction with LiveChat.
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Starts from $16/User/Month when Billed Yearly
LiveChat offers a versatile platform for engaging with customers, with key strengths such as seamless integrations with popular messaging apps like WhatsApp and Mailchimp, enabling effective customer interactions and personalized engagements. The ticketing system is praised for facilitating collaboration among team members and tracking customer service trends ...Read more
Integration capabilities with third-party software tools, enhancing customer engagement and marketing efforts.
Real-time overview providing analysis of customers online, facilitating task assignments to agents during peak hours.
Ticketing system for collaborative customer support efforts, organizing and tracking customer service queries effectively.
Automation and asynchronous communication, user-friendly for small business owners.
Limited number of active accounts, hindering flexibility during certain periods of high volume.
Learning curve can be tricky, requiring time and effort to overcome.
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Showing 81-90 out of 791
M
Maximo
09/18/21
Great app for chatting customers. Very helpful and worth the money!
PROS & CONS What are the best aspects of this product? The app itself is straightforward to install and navigate. It took us only a few hours to familiarize ourselves with the features and get the hang of it. By the end of the day, almost everyone in the sales team is an expert in using LiveChat. What aspects are problematic or could work better? So far, I am satisfied with the app's performance. But it would be nice if it could give us details of our running statistics. Real-time metrics ...
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M
Maximo
09/18/21
Great app for chatting customers. Very helpful and worth the money!
PROS: The app itself is straightforward to install and navigate. It took us only a few hours to familiarize ourselves with the features and get the hang of it. By the end of the day, almost everyone in the sales team is an expert in using LiveChat.
K
Katarina
09/08/21
Amazing app for my team. This is the best so far.
PROS: My manager told us that they were going to add an app that would help us do our jobs better. I was quickly impressed with what LiveChat can do, and they invested time to teach us how to navigate the app efficiently. It is very basic, no-frills, and even a beginner can easily catch up. I want to extend my thanks and gratitude to the awesome support team from Poland who was always there to answer all of our questions.
K
Katarina
09/08/21
Amazing app for my team. This is the best so far.
PROS & CONS What are the best aspects of this product? My manager told us that they were going to add an app that would help us do our jobs better. I was quickly impressed with what LiveChat can do, and they invested time to teach us how to navigate the app efficiently. It is very basic, no-frills, and even a beginner can easily catch up. I want to extend my thanks and gratitude to the awesome support team from Poland who was always there to answer all of our questions. What aspects are ...
Read more
K
Katarina
09/08/21
Amazing app for my team. This is the best so far.
PROS: My manager told us that they were going to add an app that would help us do our jobs better. I was quickly impressed with what LiveChat can do, and they invested time to teach us how to navigate the app efficiently. It is very basic, no-frills, and even a beginner can easily catch up. I want to extend my thanks and gratitude to the awesome support team from Poland who was always there to answer all of our questions.
K
Katarina
09/08/21
Amazing app for my team. This is the best so far.
PROS & CONS What are the best aspects of this product? My manager told us that they were going to add an app that would help us do our jobs better. I was quickly impressed with what LiveChat can do, and they invested time to teach us how to navigate the app efficiently. It is very basic, no-frills, and even a beginner can easily catch up. I want to extend my thanks and gratitude to the awesome support team from Poland who was always there to answer all of our questions. What aspects are ...
Read more
AU
Anonymous User
08/24/21
"Does What It Has To, But That's About It"
What do you like best about LiveChat? LiveChat is a relatively straightforward software that allows you to chat with web visitors and vice versa. For that purpose alone, it does exactly what it's supposed to. It's relatively easy to get up and running, and the backend is very straightforward and easy to use. It's also pretty cheap. What do you dislike about LiveChat? Outside of being able to chat, LiveChat doesn't offer much. The reporting is pretty lackluster, tracking user behavior is ...
Read more
AU
Anonymous User
08/24/21
"Does What It Has To, But That's About It"
What do you like best about LiveChat? LiveChat is a relatively straightforward software that allows you to chat with web visitors and vice versa. For that purpose alone, it does exactly what it's supposed to. It's relatively easy to get up and running, and the backend is very straightforward and easy to use. It's also pretty cheap. What do you dislike about LiveChat? Outside of being able to chat, LiveChat doesn't offer much. The reporting is pretty lackluster, tracking user behavior is ...
Read more
AO
Austin O
08/20/21
"LiveChat Provides Organizations An Easy Way To Communicate With Visitors"
What do you like best about LiveChat? LiveChat provides instant feedback when your organization's website has a visitor. Upon examining the visitor in LiveChat's queue, you are given extremely detailed information about the visitor in question. Users of LiveChat are able to see a visitor's location, local time zone, time spent on the website, and when they depart. Chat messages are given their own notification windows, which allow users to return to other duties while they wait for visitors ...
Read more
AO
Austin O
08/20/21
"LiveChat Provides Organizations An Easy Way To Communicate With Visitors"
What do you like best about LiveChat? LiveChat provides instant feedback when your organization's website has a visitor. Upon examining the visitor in LiveChat's queue, you are given extremely detailed information about the visitor in question. Users of LiveChat are able to see a visitor's location, local time zone, time spent on the website, and when they depart. Chat messages are given their own notification windows, which allow users to return to other duties while they wait for visitors ...
Read more
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