LiveChat Reviews in June 2026: User Ratings, Pros & Cons

"Livechat simply works for us."

What do you like best about LiveChat? I am highly impressed with the quantity and quality of analytical data , which Livechat provides my organization. Basic informations such as mobile device type, location, chat history , ticket reports, data summary etc helps improve the quality and insight level, of our marketing campaigns. What do you dislike about LiveChat? I have never had a worry in the world about Livechat and I think that my colleagues in the marketing department, have a similar ...

"very nice tool"

What do you like best about LiveChat? easy to use, for me and my visitors, top! What do you dislike about LiveChat? i'd like to customize more the design maybe Recommendations to others considering LiveChat: do not expect features too complicated, this is a very easy tool and it's great for what it does. What problems is LiveChat solving and how is that benefiting you? i can connect with my visitors without make them wait for an answer via email

"very nice tool"

What do you like best about LiveChat? easy to use, for me and my visitors, top! What do you dislike about LiveChat? i'd like to customize more the design maybe Recommendations to others considering LiveChat: do not expect features too complicated, this is a very easy tool and it's great for what it does. What problems is LiveChat solving and how is that benefiting you? i can connect with my visitors without make them wait for an answer via email

NO PHONE SERVICE.. Used hangouts USA changed to Livechat…

Used hangouts USA changed to Livechat with no phone or video connection foreignlands still have hangouts. How can we get phone calls. How is trust pilot connected to Google and why are they blocking a review post. Continue to have no foreign phone connection to US PHONE number. Was given name of a company but phone never connected.

"The king of helpdesk communication."

What do you like best about LiveChat? Livechats ability to store all chat messages between our customer service agents and customers, is what I find most impressive as a user. The above ensures that we can still reply to our customers, even when no agent was online when they dropped us a message, thereby ensuring that we do not unnecessarily lose potential sales leads. What do you dislike about LiveChat? There isn't anything I think I dislike about Livechat. I rate it as the best helpdesk ...

"The king of helpdesk communication."

What do you like best about LiveChat? Livechats ability to store all chat messages between our customer service agents and customers, is what I find most impressive as a user. The above ensures that we can still reply to our customers, even when no agent was online when they dropped us a message, thereby ensuring that we do not unnecessarily lose potential sales leads. What do you dislike about LiveChat? There isn't anything I think I dislike about Livechat. I rate it as the best helpdesk ...

Re-requests email verifications for chat transcripts within less than 2 weeks

I have been using your live chat service through the Swedish auction site Tradera. Each time I have to explicitly request a chat transcript to be sent to my inbox when the chat ends. Only that is frustrating, of course I should receive a chat transcript without asking for it. And almost every time I receive a "Verify your email address" email instead of the actual chat transcript. Failing to click the link inside within a month or so results in no chat transcript being sent. Please ...

"Livechat is fuel to our customer engagement plans."

What do you like best about LiveChat? Customer Engagement- This is the standout aspect of Livechat for me. Important Livechat features such as eye-catchers, chat assignment, chat transcripting, chat assignment etc makes it so easy for us, to engage with our customers via our website or through our mobile application. What do you dislike about LiveChat? Nothing really to dislike about Livechat from my experience. I was involved in my organizations deployment of Livechat , and I was impressed ...

"Livechat is fuel to our customer engagement plans."

What do you like best about LiveChat? Customer Engagement- This is the standout aspect of Livechat for me. Important Livechat features such as eye-catchers, chat assignment, chat transcripting, chat assignment etc makes it so easy for us, to engage with our customers via our website or through our mobile application. What do you dislike about LiveChat? Nothing really to dislike about Livechat from my experience. I was involved in my organizations deployment of Livechat , and I was impressed ...

It's always good to provide a live chat option to clients...

PROS & CONS What are the best aspects of this product? I love how all of the tools that I need for communication are all within reach. I find the dashboard intuitive and easy to navigate, and particularly handy during live chats with our customers. Of course, time-pressure comes with the territory of my job description, but LiveChat facilitates easy navigation of its dashboard to help us deliver better support. What aspects are problematic or could work better? This issue has more to do ...