LiveChat Reviews in June 2025: User Ratings, Pros & Cons

"Easy to use! "

What do you like best about LiveChat? Livechat is extremely user friendly. The page set up is appealing to the eye and makes it easier to use! What do you dislike about LiveChat? Sometimes the notification doesn’t appear What problems is LiveChat solving and how is that benefiting you? We use it to better communicate with our online customers, its beneficial for us because its directly linked with the companies website.

"universal online chat"

What do you like best about LiveChat? LiveChat is an important tool for attracting customers to the site in my company. Since the introduction of LiveChat, our volume of incoming phone calls of customers has decreased by an order of magnitude. Most of our customer acquisition now takes place on this platform, through the form on our website. Customers like to have immediate access to someone when they need it. And LiveChat includes great opportunities that provide metrics and data to ...

"Livechat helped increase sales"

What do you like best about LiveChat? I like that I can effectively communicate with my clients using this program. Questions are solved very effectively. Something deserve a phone call, and some do not, and when something requires less than a phone call, chat has a chat room to help me solve problems with speed What do you dislike about LiveChat? There are several times that I was banned from the system automatically, but I think this can happen to anything. Otherwise I have zero problems ...

"LiveChat allows us to communicate quickly"

What do you like best about LiveChat? At my job, we use Live Chat to contact leads for assistance on support calls because many of us, like me, work remotely. Sometimes, the timing of the queue gets frustrating because we're waiting on leads to help us with callers who are waiting on us. But I like the software. The form allows us to input all pertinent information for the lead to see when they accept the chat, so they can hit the ground running with an answer. What do you dislike about ...

"Seamless,efficient customer care solution."

What do you like best about LiveChat? Livechat helpdesk software was easy to setup and easily understood in terms of the work environment (ui). Pricing is fair enough at $149 monthly for the enterprise version,which is what we use at work.I am particularly impressed by the amount of help guides available on Livechat website ,majorly in article or short video tutorial which help users maximise the benefit of the best helpdesk program I know about Livechat. What do you dislike about ...

"Great Tool for Prospecting from Website"

What do you like best about LiveChat? This is an excellent tool for prospecting off of your website. When anyone hits the website, you are able to set rules on how and when the chat pops up for the visitor (time and/or number of pages hit, etc). This allows you to talk to them when they are actively researching your product and answer any questions they might have, which is extremely helpful for the visitor and allows you to push them along the funnel. What do you dislike about LiveChat? If ...

"Enable us analyze our daily chat activity."

What do you like best about LiveChat? Beautiful and easy to navigate user interface. I like the daily chat summary,which gives us a simple stat breakdown of our chat activity for the day ; like total number of chats created,total number of chats missed,total number of satisfied customers and total number of dissatisfied customers,average rating giving by customers etc What do you dislike about LiveChat? Livechat gives us what we expect from a chat customer service program. What problems is ...

"LiveChat is time saving!"

What do you like best about LiveChat? I like not having to waste time on the phone trying to get my issue resolved. What do you dislike about LiveChat? Sometimes the agents are not up to speed on exactly what is needed. This is rare. What problems is LiveChat solving and how is that benefiting you? Tech issues on certain software.

"Happy working with LiveChat."

What do you like best about LiveChat? Teaser of what clients wants for prior to the real time sending. What do you dislike about LiveChat? Application is total superb, hence if provider can enhance the user experience will greatly help the user with usability. Recommendations to others considering LiveChat: 100% I recommend Livechat to startup this to maximize the connection and reach to customers online. What problems is LiveChat solving and how is that benefiting you? Customer ...

"Highly recommend LiveChat"

What do you like best about LiveChat? We have been piloting LiveChat for 30 days and have just converted to a subscription. The main reasons we like Live Chat are: (1) ease of use, (2) excellent customer service, (3) added value to our website, and (4) our immediate availability to our clients. What do you dislike about LiveChat? We have only been using LiveChat for 30 days. So far, we haven't found any features that we dislike. What problems is LiveChat solving and how is that benefiting ...