LiveChat Reviews in June 2025: User Ratings, Pros & Cons

"Live Chat offers the best service for website chat features "

What do you like best about LiveChat? we like that you can see the messengers location when they submit a chat, we also love that you can send a screen shot What do you dislike about LiveChat? There is nothing that we dislike about LiveChat Recommendations to others considering LiveChat: This is the best solution if you want to implement a chat feature on your website What problems is LiveChat solving and how is that benefiting you? We use LiveChat to help our customer service department ...

"Intuitive and quick"

What do you like best about LiveChat? The software is straightforward and easy to use as a consumer. The format is clear and simple. What do you dislike about LiveChat? I would prefer to have some way of being notified with a sound if I am using the software and switching tabs or windows. What problems is LiveChat solving and how is that benefiting you? Most customer service questions I have. It gives me quick and easy answers as opposed to having to email or call.

"My feelings"

What do you like best about LiveChat? It’s simple, and clean. Not a bunch of click bait features, seamless with most operating systems. Not a bulky service. What do you dislike about LiveChat? Nothing, the program may not have been used extensively enough to have a dislike. I love it. What problems is LiveChat solving and how is that benefiting you? Tech issues, software issues. The program is really good for consulting other chat colleagues.

"Livechat gives a perfect screen experience on all smartphones"

What do you like best about LiveChat? Livechat has an intuitive user dashboard ,which makes it easy to understand the workings of this software. It provides us with important analytical information about web visitors to our website and our app users. Integrates perfectly with our Facebook page , allowing visitors to our Facebook page to communicate with our customer service team right from Facebook. It works perfectly on all smartphone mobile screen ,ensuring web visitors get a good ...

"I have used it on many occasions for different purposes"

What do you like best about LiveChat? I like the overall ease of use of the program What do you dislike about LiveChat? It was not as smooth a feed as I prefer. It glitched during use Recommendations to others considering LiveChat: Ask for support and they will help for sure! What problems is LiveChat solving and how is that benefiting you? Helping our clients with their questions

LiveChat makes your customers priority

PROS: LiveChat helps us to improve our workflow and to respond to our customers in a timely manner. We are able to respond to their requirements and answer their questions. This tool provides rating and this means that we can keep track of the numbers of chats, peak times, quality, customer’ satisfaction adn length of chats.

"Livechat does a great job."

What do you like best about LiveChat? I like the Livechat customer care team ,they are available every minute of the day and take every complaint in their stride with urgency . Livechat sends its users daily chat report ,which is helpful in rating the performance of the helpdesk team for the day. I am gladdened with Livechats Facebook integration feature ,which enable partners and customers chat with our customer care team ,right on our Facebook page. What do you dislike about ...

"Great chat"

What do you like best about LiveChat? It's easy to implement, customer support is fantastic. What do you dislike about LiveChat? sometimes the url rules don't seem to work What problems is LiveChat solving and how is that benefiting you? Customer support ^ sales follow up

"Great took"

What do you like best about LiveChat? Simplicity of use, real time chat. Great tool for the workplace. What do you dislike about LiveChat? Can be slow to connect at times. Could’ve been internal connections. What problems is LiveChat solving and how is that benefiting you? While on the phone with a client connecting to a colleague

"Promotes efficiency in company/customer communication."

What do you like best about LiveChat? Livechat has a user friendly and easy to grasp user interface. New helpdesk agents easily pickup the workings of Livechat in just a few days. I very much value the daily chat summaries ,sent to Livechat users at the end of every working day ; summarizing the basic chat statistic for the day,like : number of chats completed ,missed, number of good and bad rating in percentage and so on. What do you dislike about LiveChat? Livechat does a fanstastic ...