LiveChat Reviews in June 2025: User Ratings, Pros & Cons

"LiveChat"

What do you like best about LiveChat? The simplicity of the software. Easy setup of chat agent setup. You can see chat history of user and agent Setting timers for when chat is available. Customizing the chat bubble so customers know chat is available or not. There is a reporting section that shows number of days you have had chats, chat satisfaction scores, availability, number in queue holding for an agent and survey results. There is even a dashboard that shows real time and 7 day stat ...

"Ease of use "

What do you like best about LiveChat? I like the extra options on the app interface. Also very easy to use. What do you dislike about LiveChat? A little pricey compared to similar systems. What problems is LiveChat solving and how is that benefiting you? Chat and help desk

"Good experience"

What do you like best about LiveChat? Overall good experience. Appreciate the quick reaponses. What do you dislike about LiveChat? Not enough experience or time to have a dislike. What problems is LiveChat solving and how is that benefiting you? Tech issues

"Bussiness chat"

What do you like best about LiveChat? This tool is a grate solutions for corporation when you need to contact someone in real time or be contacted, in this way I like LiveChat because it is very fast, you don´t waste your time waiting any response. Another thing I like is the chat,it is faster than others because it has a predictive function that allows you to answer in less than twenty second. What do you dislike about LiveChat? I like all its characteristics, you can implement it in your ...

"LiveChat changes everything!"

What do you like best about LiveChat? I like the ease of integrating the product into our daily customer service interactions. What do you dislike about LiveChat? I do not like the fact the the administrator is not able to delete chat history. You have to contact their help desk to delete chats. We found this to be an issue during our testing phase. Recommendations to others considering LiveChat: I feel it is the best chat service offered at the moment. What problems is LiveChat solving and ...

"It is everything,you expect from an HELPDESK tool"

What do you like best about LiveChat? Botengine : Live chats botengine is a real time saver for customer care agents .Sometimes we get tired of responding to the same question over and over again.Botengine helps respond to the most popular questions asked us ,and allow us focus on the tricky or complex problems faced by customers. Appealing user interface : I have been put off learning to use platforms in the past ,simply because the user interface was unappealing and unintuitive. Live chat ...

"great feature for resolving issues with your customers"

What do you like best about LiveChat? customization of the user interface and how the customer sees our chat (colour, button shape, etc) What do you dislike about LiveChat? The only thing I dislike is the lack of using canned messages, and pre-made answers on the mobile app. Recommendations to others considering LiveChat: great for multiple users to have a larger support team. What problems is LiveChat solving and how is that benefiting you? easy way for customers to connect with support ...

"Easy and light to use"

What do you like best about LiveChat? Portable and can be used everywhere fronm tablets to smartphones What do you dislike about LiveChat? Slow on Edge browser but beter on Google Chroime What problems is LiveChat solving and how is that benefiting you? Everything from network speed to device repairs

"Live Chat offers the best service for website chat features "

What do you like best about LiveChat? we like that you can see the messengers location when they submit a chat, we also love that you can send a screen shot What do you dislike about LiveChat? There is nothing that we dislike about LiveChat Recommendations to others considering LiveChat: This is the best solution if you want to implement a chat feature on your website What problems is LiveChat solving and how is that benefiting you? We use LiveChat to help our customer service department ...

Very helpful tool for our business

PROS: I like that this tool lets me to keep in touch with my customers. This is robust software that helps you to build better conenction with your customers. I personally like customer’s location feature because it allows us to assist customers based on their locations.