LiveChat Reviews in June 2025: User Ratings, Pros & Cons

"LiveChat can be helpful"

What do you like best about LiveChat? It is very convenient and easy to use for both parties. What do you dislike about LiveChat? I think it tends to be a bit inefficient just because it’s hard to get the whole story from it. What problems is LiveChat solving and how is that benefiting you? It probably makes it easier on the employees that have to do this customer service.

"Easy to Use"

What do you like best about LiveChat? It is very intuitive to use and simple. Also makes searching for past chats easy by being able to search by many different things such as the agent or Chat ID. What do you dislike about LiveChat? The website could use an update but other than that it is very easy to use and makes working chat easier. Recommendations to others considering LiveChat: LiveChat's integration with Zendesk could be improved so if you rely heavily on Zendesk for your business ...

"LiveChat gets it, but misses a few points"

What do you like best about LiveChat? The interface is pretty simple to use. Minimal training for my staff because of the inherent nature of the buttons and functionality What do you dislike about LiveChat? It's pretty limited. I wish there was a way to transcribe what people were saying into a document allowing to save time with writing minutes Recommendations to others considering LiveChat: The system is not buggy, but can use more functionalities. It's limited with what it can do, which ...

"Live Chat"

What do you like best about LiveChat? I love the fact that it connects the whole company together. You are able to get help from everyone in the company just with a couple clicks. What do you dislike about LiveChat? There's no much to dislike about live chat. It connects people but we use it mostly for "help desk" purposes. We have it set up where we use Live chat if we need some help from someone who specializes in a certain department. Recommendations to others considering LiveChat: I ...

"Chat en vivo, la herramienta más actualizada en el mercado de las comunicaciones."

What do you like best about LiveChat? Lo que me gusta más es la facilidad del chat en vivo, la interconexión de personas para tratar diversos temas de trabajo, sin estar presencialmente, desde cualquier lugar del mundo como estando reunido en un mismo espacio con la mayor tecnología, calidad de servicio y con la mejor optimización del tiempo invertido. Fácil uso. Permite conversar de temas de actualidad a través de muchas aplicaciones con el mejor manejo a cualquier hora, de la mano de ...

"Awesome Features!"

What do you like best about LiveChat? Live chat was my favorite customer service tool. It allowed the availability of talking to and feeling comfortable about certain questions. What do you dislike about LiveChat? Sometimes there is a small delay within the communication but that has been easy to over come. Recommendations to others considering LiveChat: Make sure you stay on top of the conversations with the consumers! What problems is LiveChat solving and how is that benefiting you? It is ...

"Real Value For Money"

What do you like best about LiveChat? It's very convenient to use, I like the multiple agents options that makes our life so much easier. What do you dislike about LiveChat? The chat box general design could be better, there is a serious room for improvement Recommendations to others considering LiveChat: If you're interested in easy implementation and user friendly platform, then you should use Live Chat Ince What problems is LiveChat solving and how is that benefiting you? connecting with ...

"Communicate with your customers and vendors"

What do you like best about LiveChat? The instant message are very useful for customers support , today the fast you answer the fast you get the business or maintain it What do you dislike about LiveChat? Maybe nee to reports in order to measure the performance but in general it is ok as basic reports Recommendations to others considering LiveChat: Use a very easy tool to maintain communicate with your parties What problems is LiveChat solving and how is that benefiting you? Troubles in the ...

"BEST way to assist customers!"

What do you like best about LiveChat? Everyone in the call center is able to pick up slack if someone is overloaded on chats at the moment, and with canned responses if you get the same questions coming in 15 times in a row, it makes the day go by a little bit quicker. Also with the ability to see what the customer is typing before they finish, it gives us time to write up our response quickly and not have them waiting for too long. What do you dislike about LiveChat? I wish it were ...

"I love Livechats weekly newsletters from Olga Kolodynska."

What do you like best about LiveChat? I like the level of intuitiveness which comes with Livechat.It is so easy to use both for me as an Helpdesk agent and visitors to our website alike.It provides our website with a dynamic chat widget which offers web visitors a good experience no matter via what medium they choose to access our website and chat with customer support. Lastly,I am an huge fan of the weekly newsletters we get from Livechat,which guides businesses on ways to better use ...