LiveChat Reviews in June 2025: User Ratings, Pros & Cons

"Loved using LiveChat as it helps to maintian a strong communication with the website users"

What do you like best about LiveChat? We are using LiveChat for more than a year and we are really happy as the customer base of our product began to grow as we implemented LiveChat on our website. It really helps to maintain a strong communication with our customer base and to help them chat about queries in real time. In the mean time we are also using this great platform on our internal systems so that we can help our system developers sort their issues and continue working in real ...

"Highly recommend!"

What do you like best about LiveChat? I really love this software. It helps our business EXTREMELY! Customers can come to us for help with placing an order or if they have any questions at all. Live chat makes it easy for both the customer and business. What do you dislike about LiveChat? Sometimes I have issues with it loading. Recommendations to others considering LiveChat: Highly recommend for a small business! What problems is LiveChat solving and how is that benefiting you? We ...

"Should be used for everyone who needs a chat feature"

What do you like best about LiveChat? Its user friendly and takes no learning at all. Both for the user as well as the students.It gives the students the ability to get answers to questions and make decisions much quicker than previous processes. I also like that you can anable/disable notifications. What do you dislike about LiveChat? The limitation on the number of chats you can host at one given time. There are time when things are slow and it would be beneficial to have the ability to ...

"I like the simple and this chat is it."

What do you like best about LiveChat? It is a very fast way to connect with personnel support and I also like to type- I communicate better in writing than in person. What do you dislike about LiveChat? Maybe create something unique that differentiates LiveChat from others and I will gladly use it more often. Recommendations to others considering LiveChat: A very easy way to connect with the public quickly and effectively, without the need for a professional to integrate it. What problems ...

"It is one of the most complete"

What do you like best about LiveChat? I'm using the live chat about 6 months ago and its a great product with a lot of features. highly recommended for any business to use. I love the feature that syncing social media inbox messages to the live chat which can easily manage all the inquiry in one place. planning to buy more agents in future when we grow. What do you dislike about LiveChat? I wish I had one. They give you excellent functionality for free and even more if you upgrade. Pricing ...

"Contacting hotel guests about their stay"

What do you like best about LiveChat? It is a quick way to be interactive with our guests. What do you dislike about LiveChat? It sounds dumb, but the notification noise is pretty annoying. What problems is LiveChat solving and how is that benefiting you? We have bridged the gap between guests who don’t want to come down to our front desk and the staff.

"LiveChat is a great software"

What do you like best about LiveChat? It is an easy platform to configure and customize. It is the ideal tool to provide an organic and effective customer service. Live chat has excellent features, shows the location of visitors and allows us to configure predefined messages. It helps us improve our customer support. What do you dislike about LiveChat? I could suggest adding more advanced features to the ticketing system since its functionality is basic. Recommendations to others ...

"Chat and Bot services for technical website"

What do you like best about LiveChat? The product's capability is outstanding but what really puts it over the top is support. Having a chat link direct to their experts from within the Dashboard is just plain amazing. Some of the products I tested had email support where I saw 24 hour turnaround. With LiveChat, the resolution was literally minutes. The UI is very well constructed on desktops and mobile devices, offering visitors an elegant tool for interacting with our agents. The Ticket ...

"Chat and Bot services for technical website"

What do you like best about LiveChat? The product's capability is outstanding but what really puts it over the top is support. Having a chat link direct to their experts from within the Dashboard is just plain amazing. Some of the products I tested had email support where I saw 24 hour turnaround. With LiveChat, the resolution was literally minutes. The UI is very well constructed on desktops and mobile devices, offering visitors an elegant tool for interacting with our agents. The Ticket ...

"Great chat system that has a lot of options for you to operate with."

What do you like best about LiveChat? It is very easy to use and very easy to start out with. You can slowly dive in further with the option for preset chat responses and queued responses. What do you dislike about LiveChat? The app itself is a little clutter some, it can definitely be streamlined. Recommendations to others considering LiveChat: Ease of use, the plugin is easy to set up as well! What problems is LiveChat solving and how is that benefiting you? It alleviated quite a bit of ...