LiveChat Reviews in June 2025: User Ratings, Pros & Cons

"Liveee"

What do you like best about LiveChat? It has a web and mobile version so the ease of access is amazing and it’s appreciated for an on the go job like mine is sometimes What do you dislike about LiveChat? It glitches for a few days after a new update but it goes away after a while Recommendations to others considering LiveChat: Try the pro version before you commit! What problems is LiveChat solving and how is that benefiting you? I can speak with customers and potential customers faster ...

"Chat.io : Potential platform for Live chatting"

What do you like best about LiveChat? We have gained success in the ratio of inbound leads to a great extend. Reports which are generated helps the team to focus on areas of improvements. Extremely easy to install and start communicating with our potential prospects. What do you dislike about LiveChat? I do not see any dislikes about this product. It does exactly what is required. Recommendations to others considering LiveChat: I do recommend chat.io to all organisations which will help to ...

"Chat.io : Potential platform for Live chatting"

What do you like best about LiveChat? We have gained success in the ratio of inbound leads to a great extend. Reports which are generated helps the team to focus on areas of improvements. Extremely easy to install and start communicating with our potential prospects. What do you dislike about LiveChat? I do not see any dislikes about this product. It does exactly what is required. Recommendations to others considering LiveChat: I do recommend chat.io to all organisations which will help to ...

"Easy to reach out"

What do you like best about LiveChat? We used it for training a whole lot. For nesting we would have potentially 1 mentor to 5 students and it was so valuable What do you dislike about LiveChat? I cant say I had any draw backs using the system. All of my experiences were aleays possitive. It helped us on a lot of busy times so customers wouldnt even know we were reaching out for help Recommendations to others considering LiveChat: Its a neccedsary tool these days What problems is LiveChat ...

"Live Customer Support Chat Tool"

What do you like best about LiveChat? Through LiveChat my customers can reach out to me immediately with their queries and conduct discussions with one of my representatives in real time. and the best thing is that it can be embedded on live website. What do you dislike about LiveChat? I noticed that while using this app from mobile, it does not function that robust in comparison to its web app. What problems is LiveChat solving and how is that benefiting you? Through LiveChat, I'm ...

"Very good ex"

What do you like best about LiveChat? I like that I am able to keep in contact with all of my colleagues and chat really quick whether it be a question or suggestion or group project. What do you dislike about LiveChat? I think maybe the connection itself could be a little faster. Recommendations to others considering LiveChat: Be patient, it takes time to learn a little What problems is LiveChat solving and how is that benefiting you? It has helped me improve my own work just with ...

"Improves customer service"

What do you like best about LiveChat? It is the ideal solution to provide an optimized customer service. LiveChat improves communication since the client can easily access the chat window and make inquiries to support agents. Its main panel is easy to use, it provides basic analytics that show the customer's experience broken down into different metrics. -Time of chat duration, number of resolved cases or the customer experience with the support team-. It is integrated with social networks, ...

"Easy to Use"

What do you like best about LiveChat? Once you learn the backend dashboard, it’s a very easy software to use. What do you dislike about LiveChat? The dashboard is not very user friendly. What problems is LiveChat solving and how is that benefiting you? Chatting with customers in real time. Finding the solutions to the problem before it’s too late.

"LiveChat review"

What do you like best about LiveChat? This product made it easy to help our external consumers with our customer service reps. What do you dislike about LiveChat? I liked the product. I didn't have any problems with it. Recommendations to others considering LiveChat: Great product to use if your business has external customers, especially those placing orders that need assistance with anything. What problems is LiveChat solving and how is that benefiting you? LiveChat was a good way that we ...

"Loved using LiveChat as it helps to maintian a strong communication with the website users"

What do you like best about LiveChat? We are using LiveChat for more than a year and we are really happy as the customer base of our product began to grow as we implemented LiveChat on our website. It really helps to maintain a strong communication with our customer base and to help them chat about queries in real time. In the mean time we are also using this great platform on our internal systems so that we can help our system developers sort their issues and continue working in real ...