LiveAgent Reviews in May 2025: User Ratings, Pros & Cons

Great, snappy software with very few problems!

What do you like best? I love the snappy tagging feature, the sorting and smart folders as well. Also the metrics badges and levels really make it fun to work as it brings a competitive element to the field. I am also in love with the clear and crisp UI. Mass actions are one of my favorite features as well. What do you dislike? The only features I dislike are the lack of the merge ticket feature. We used Spiceworks previously and that was one of the most useful features as our users have ...

An easy & effective way to enhance customer satisfaction

What do you like best? A quick way to integrate the live chat to our current website. The interface is friendly which makes the new staff orientation faster. Also it is easier to supervise live-chat agent using the real-time console. The social media linking ability is one of the best features. Using this feature, I am able to manage feedback / inquiries of customers from all channels in one place. Therefore, the process takes less time and effort to reply / support our customer. What do ...

LiveAgent has made our CRM a dream!

What do you like best? We utilize LiveAgent's tickets, chat, phone via Twillio, and their api (among other features. When a customer reaches out to us we have all their information at our fingertips. LiveAgent enables us to be customer service super stars (something very important to our business. What do you dislike? The mobile app gets the job done, but it would be nice if they could add canned responses (available on the desktop to expedite those emergency situations where you are ...

Amazing features and an incredible value

What do you like best? LiveAgent has an very clear, intuitive userinterface. Setup was simple and quick. The email automation and templates make managing the service queues a snap. Custom views let us see who is doing what with a single click. There is easy access to ticket histories. In short, it is a well designed, easy to use system. What do you dislike? While we are able to get a lot of information out of the system, the lack of custom reports is frustrating at times. I would like to ...

Amazing and Affordable CS solution

What do you like best? Facebook & Twitter integration is awesome! We have 13 websites over 9 countries and can easily answer Facebook and Twitter messages from one place. We also love advanced reporting like Analytics overview, Performance reports, Agent reports and agents ranking. Our support staff enjoy canned messages What do you dislike? Not so much dislike, it makes you want more (I would love to be able to "Love" posts on Facebook not just like (not a biggy really, also like on ...

Nonprofit organization using LiveAgent

What do you like best? Variety of options, with room for our organization to grow into this full product. Currently using the ticketing system functionality but not the live chat or call features. The customer portal is clean and easy to navigate for end users. Internally, our small nonprofit team is gaining more experience with the system (now with 340 tickets answered and 5 agents. Ease of integration with Office 365 was a plus. Flexibility for configuring department-level response ...

All in one chat and email web service

What do you like best? The email and chat system works very well and integrated with all our websites with minimal effort. Of course from there, you get to tinker on colours and languages and predefined answers and so forth to make it work even better. The analytics are a strong point as well, you can get super fast visualisations of all types of information, from years of data holding hundreds of thousands of records, to important subsections. What do you dislike? in late 2015 we had two ...

Using LiveAgent is beneficial for both agent and client

What do you like best? The user interface is easy and simple to use. Loving the fact the one can integrate all email accounts and social media into LiveAgent and answer all incoming questions or purchases quickly. The chat support is also good and helpful. Tickets from clients can easily be tracked and managed from all agents. They can also be quickly transferred between agents with adding notes. Postponing tickets is also great and useful feature. What do you dislike? The IOS app could ...

LiveAgent is a very solid help desk ticketing software.

What do you like best? I like how configurable LiveAgent is. It has very good rules for automating various processes, and has comprehensive reporting metrics. It's a very functional cloud-based system. They also have excellent customer service. I've contacted them multiple times and I always promptly got the information I needed. What do you dislike? Not every element within LiveAgent is unified. For instance: LiveAgent has variables that can be used when setting up rules for ...

Great helpdesk with a lot of hepful features an great support

What do you like best? With LiveAgent you'll get a lot of features for a really fair price. Especially the facebook connector is a very helpful feature. What do you dislike? There's nothing i really dislike. As every system for many different users you can't get every you need for your individual purposes. Recommendations to others considering the product Simply try it. You'll get a great an fast support, a lot of features (we do not use all of them and the price also is very good. ...