LiveAgent Reviews in June 2026: User Ratings, Pros & Cons

Very good support system for customer service!!

What do you like best? It’s simple and very effective tool to use in Customer Service area which offers the possibility to integrate the live chat and all emails directly to your software. The interface is well organized and easy to use having an overview of all the work and all the conversation related to a customer. It’s very fast and helpful to manage customer’s emails, support tickets, chats when you have them all together. What do you dislike? At the beginning it seemed a bit ...

Great for some things, not so great for others.

What do you like best? For responding to emails, my experience with LiveAgent was overall positive. Cost is good as well. What do you dislike? I would've preferred to be able to more easily organize emails that needed to be handled in bulk, but it wasn't too terribly difficult. However, it is not a very user friendly tool for responding so social media comments, since it does not have the ability to connect threads together. With the number of comments our channels receive, it was ...

LiveAgent has been a very pleasant experience last few months, easy to use, handy, user-friendly

What do you like best? There are many things that make me like the platform, like I love how easily you can find clients' information and tickets, all in one screen, without needing to search here and there. I love how you can have every facebook post/message as ticket and answer it there, by priority. The section with everyone's statistics, so you can see your numbers and compare them is also really useful in my opinion. What do you dislike? You cannot have a sum of your ...

Chat online / offline (only)

What do you like best? For us, it´s the best way how to start with online chat with our customers, potential customers or public. This system are very summary (in online and offline status, basic, statistic and other overview and settings are usefull for beginners and also for profesionals. Very best are rating of operators (badges, performances, ... Next mobile app for Android, export to .csv, overview and work with operation account,.. .Regarding of all settings - I think that we use ...

Live Agent used for Drug Rehab Admissions Agent

What do you like best? That it is a very simple to use interface. It provides detailed information on where the person that reached out to you is located geographically. I like that they are able to give you can get badges, rewards and rebukes. I also like that I can see what the other person is typing before they actually send it. In my industry, it helps especially since people will type things and then delete them and type something completely different thinking I did not see what they ...

There isn't a better solution than LiveAgent

What do you like best? The best thing, as odd as this is going to seem, is not the software itself, though this is in fact a quite wonderfully easy to use system, with clear purpose and function. No the best part of Live Agent is in fact the helpful team of staff behind it, who even like a little joke or two, like Andrej, king of the 'fef' (it's an inside joke What do you dislike? If I had to levy anything bad against LA Desk, it would be the inability to merge tickets into one ...

Simple, clean, and efficient help desk tool

What do you like best? The ability to create departments and assign tickets to individual agents has streamlined our emails, made our team more productive, and has allowed us to follow through with a single customer from new tickets to resolution. The Knowledge Base will allow us to provide a hub for our customers to visit and provide valuable and searchable information all in one place. The filters, automation and SLAs are easy and intuitive to use and made for quick adoption and team ...

User Friendly, Outstanding Piece of Work

What do you like best? The liveagent is a wonderful system that allows monitoring of work from virtually anywhere, anytime as long as we have internet access. This saves alot of time compared to experience with past systems I've used before. LiveAgent also had a nice ticket monitoring system and a variety of good functions that is easy to master and without the need to input a lot of unnecessary data seen in other ticket systems. What do you dislike? Liveagent should provide a function ...

Awesome support platform!

What do you like best? It's simple to use and there are lots of functions we use as we learn the platform. We can set up departments, tags, assign agents in less than a minute. Automate the assigning and tagging of specific emails, split tickets for separate issues, filter the workflow many different ways so we can keep on top of the tickets. The support desk we used before was the industry standard and it left us feeling out of control all the time. With LA Desk we've been in control ...

LiveAgent can really make your Help Desk run great!

What do you like best? I really like how LiveAgent makes it so easy to categorize each ticket. You can even place a ticket into multiple categories. This makes searching for problems not only easy but quick. Also, if you use any of the reporting this can help identify problem areas. I have also found that the LiveAgent team constantly is updating the program and features. This is great from a users standpoint, they seem to always be improving the software. What do you dislike? To be ...