LiveAgent Reviews in May 2025: User Ratings, Pros & Cons

Customize like it is your own!

PROS & CONS What are the best aspects of this product? Customization is definitely top-notch! I had some time playing around with this awesome software and it gave me exceptional results! I am now able to easily review each and every ticket/chat with the custom filters created. The statistics features are also absolutely great! After all the price is also very affordable! What aspects are problematic or could work better? It seems to have a little steep active resources requirement, but ...

Best Help Desk tool in the market

PROS & CONS What are the best aspects of this product? Live Agent software is huge time saver! It provides a few very beneficial features: Ticket responses via API (it is possible to automate answers to such queries as "what is the price of your product" , "payment methods" Postponing tickets (this is very handy if ticket cannot be resolved right now LiveChat on the website ( Live Chat window design is superb! What aspects are problematic or could work better? There were a few issues ...

Live Agent is a decent software with a lot of functionality

What do you like best? I like such options as rules, with which you can achieve almost anything you'd like. Statistics are great, API requests also allow to implement many things. I also liked the option to implement your own plugins inside LiveAgent, which makes integration with specific systems possible and the use of the software easier. What do you dislike? I did not quite like some API call logic, for example, if you want to get a work report of a particular agent you must first ...

Almost flawless

What do you like best? Extremely simple to use, the search function is very useful and quick when using correct keywords. The filtering function is also very broad and tags make it easy to group and identify tickets quickly. Basically, it helps save time, work efficiently and is reliable - which is what we all want. What do you dislike? There really isn't anything that frustrates me. Maybe it's just me, but it would be nice to have a 'seen' function on live chat, so I can see when a ...

One of the helpdesk software we have ever used

What do you like best? There are quite a few reasons I like and would recommend LiveAgent: 1. It's highly customizable. You can set up different departments, filters and user types easily on Live Agent. It makes work much easier. 2. You can have chat and tickets system in the same place 3. Social integration. What do you dislike? I understand that perfect software does not exist. Like any other software, LiveAgent has bugs and it takes some time for LiveAgent developers to fix them. ...

Really like LiveAgent!

What do you like best? LiveAgent sends normal emails, not tickets. You can use spreadsheets in your emails, attach documents, which is great. It's all in one software, which has Chat, Phone and Email features. You can easily sort incoming emails and it's very easy to create different rules. I like the gamification feature, though we are not using it right now. It's very easy to create and integrate different chat buttons, contact forms and so on. The price is very competitive and their ...

The best software I've ever seen

What do you like best? The software is clean, all the things you need are easy to find. And if you still don't, you could contact the online support of LiveAgnet, they always help! They have a lot of reports, where we found at what time the clients are more likely to contact the chat and at what time the clients are more likely to send a ticket to us The SLA is amazing, we've improved our work over 40%. We were able to double the number of customers and increase the support team in ...

The best help desk software

What do you like best? I like how LiveAgent is pretty simple and straight to the point. Customer Support is a top priority for our company and LiveAgent helps us to do just that. Ive tried a lot of helpdesk support services and LiveAgent is by far the best among them all. It has live chat capabilities, excellent organizing features and it also helps in determining the team's work with its daily, weekly and monthly reports. A helpdesk support that does its job and more! Highly recommended! ...

Very good support system for customer service!!

What do you like best? It’s simple and very effective tool to use in Customer Service area which offers the possibility to integrate the live chat and all emails directly to your software. The interface is well organized and easy to use having an overview of all the work and all the conversation related to a customer. It’s very fast and helpful to manage customer’s emails, support tickets, chats when you have them all together. What do you dislike? At the beginning it seemed a bit ...

Great for some things, not so great for others.

What do you like best? For responding to emails, my experience with LiveAgent was overall positive. Cost is good as well. What do you dislike? I would've preferred to be able to more easily organize emails that needed to be handled in bulk, but it wasn't too terribly difficult. However, it is not a very user friendly tool for responding so social media comments, since it does not have the ability to connect threads together. With the number of comments our channels receive, it was ...