LiveAgent Reviews in June 2026: User Ratings, Pros & Cons

Customize like it is your own!

PROS & CONS What are the best aspects of this product? Customization is definitely top-notch! I had some time playing around with this awesome software and it gave me exceptional results! I am now able to easily review each and every ticket/chat with the custom filters created. The statistics features are also absolutely great! After all the price is also very affordable! What aspects are problematic or could work better? It seems to have a little steep active resources requirement, but ...

Best Help Desk tool in the market

PROS & CONS What are the best aspects of this product? Live Agent software is huge time saver! It provides a few very beneficial features: Ticket responses via API (it is possible to automate answers to such queries as "what is the price of your product" , "payment methods" Postponing tickets (this is very handy if ticket cannot be resolved right now LiveChat on the website ( Live Chat window design is superb! What aspects are problematic or could work better? There were a few issues ...

Live Agent is a decent software with a lot of functionality

What do you like best? I like such options as rules, with which you can achieve almost anything you'd like. Statistics are great, API requests also allow to implement many things. I also liked the option to implement your own plugins inside LiveAgent, which makes integration with specific systems possible and the use of the software easier. What do you dislike? I did not quite like some API call logic, for example, if you want to get a work report of a particular agent you must first ...

Almost flawless

What do you like best? Extremely simple to use, the search function is very useful and quick when using correct keywords. The filtering function is also very broad and tags make it easy to group and identify tickets quickly. Basically, it helps save time, work efficiently and is reliable - which is what we all want. What do you dislike? There really isn't anything that frustrates me. Maybe it's just me, but it would be nice to have a 'seen' function on live chat, so I can see when a ...

One of the helpdesk software we have ever used

What do you like best? There are quite a few reasons I like and would recommend LiveAgent: 1. It's highly customizable. You can set up different departments, filters and user types easily on Live Agent. It makes work much easier. 2. You can have chat and tickets system in the same place 3. Social integration. What do you dislike? I understand that perfect software does not exist. Like any other software, LiveAgent has bugs and it takes some time for LiveAgent developers to fix them. ...

Really like LiveAgent!

What do you like best? LiveAgent sends normal emails, not tickets. You can use spreadsheets in your emails, attach documents, which is great. It's all in one software, which has Chat, Phone and Email features. You can easily sort incoming emails and it's very easy to create different rules. I like the gamification feature, though we are not using it right now. It's very easy to create and integrate different chat buttons, contact forms and so on. The price is very competitive and their ...

The best software I've ever seen

What do you like best? The software is clean, all the things you need are easy to find. And if you still don't, you could contact the online support of LiveAgnet, they always help! They have a lot of reports, where we found at what time the clients are more likely to contact the chat and at what time the clients are more likely to send a ticket to us The SLA is amazing, we've improved our work over 40%. We were able to double the number of customers and increase the support team in ...

Live Agent Review

What do you like best? With the features that Live Agent has to offer, i must say i like the idea that you are able to label a ticket's importance by time and date, and create a system where you can see the tickets that need to be addressed immediately versus tickets that are of less urgency. I also like the fact you can add notes and share info and details among your internal staff and colleagues on tickets. The addition of e-mail templates is nice as well. I also love the idea of Tags ...

The best help desk software

What do you like best? I like how LiveAgent is pretty simple and straight to the point. Customer Support is a top priority for our company and LiveAgent helps us to do just that. Ive tried a lot of helpdesk support services and LiveAgent is by far the best among them all. It has live chat capabilities, excellent organizing features and it also helps in determining the team's work with its daily, weekly and monthly reports. A helpdesk support that does its job and more! Highly recommended! ...

Experiencia con LiveAgent

What do you like best? Me gusta mucho el sistema de tickets que tiene LiveAgent y que se puedan contestar, resolver y trasferir. El sistema de chat es muy completo y rápido. Me gusta que uno pueda ver lo que el cliente está escribiendo, para así adelantarse a sus dudas y darle una respuesta más rápida. What do you dislike? No me gusta que cada vez que un cliente abra un chat suene. Sería mejor que sonara cada vez que alguien escribe algo. Una funcionalidad muy buena que podrían ...