LiveAgent Reviews in May 2025: User Ratings, Pros & Cons

LiveAgent is the best software out there for providing customer service and even more!

PROS & CONS What are the best aspects of this product? The variety of customization options allows you to make your daily job so much easier and faster, by adding predefined answers, creating rules so LiveAgent itself could manage some tickets automatically, etc. It is just great with how much you can do with it. Options are limitless. After using it for over a year I find new features and available options for making daily work easier. What aspects are problematic or could work better? ...

Easy to use software, has all features that you need.

PROS & CONS What are the best aspects of this product? Livechat has features to invite other agents to join the chat. Also, you can leave notes on chats, tickets that are only visible for other agents and it helps to identify what was the conversation about saving a lot of time. You can create different departments and move your tickets around accordingly. What aspects are problematic or could work better? After the recent update the Livechat shows client IP and information at the ...

LiveAgent is a great customer support platform

PROS & CONS What are the best aspects of this product? easy setup - chat buttons integration was piece of cake many features (we\'re using mainly live chat and call center unlimited number of chat buttons - we placed different buttons on multiple websites ability to chat and answer tickets simultaneously detailed reports and statistics - can be filtered What aspects are problematic or could work better? design of interface - looks quite old-fashioned it would be nice to have more themes ...

Easy to use and provides all the efficiency you might need!

PROS & CONS What are the best aspects of this product? All the tools it provides to work more efficiently! I really loved the canned response and predefine features. You can configure things in a way that suits you best. You can add certain filters and work through "To Solve" feature which basically opens new tickets in a one button manner based on what you have set up in your filters. What aspects are problematic or could work better? There aren't many issues with this software, just ...

Geat software!

PROS & CONS What are the best aspects of this product? Liveagent is very user friendly. Even as a first time user, you don't have to take too much time getting used to it. It provides a bunch of great features. You can organize and mark the tickets the way you want, which provides the sense of order. With all this, we can get straight to work, instead of spending hours just for learning how the software works. What aspects are problematic or could work better? I haven't encountered any ...

A lof of great features!

PROS & CONS What are the best aspects of this product? We have more than 100 support agents and we mainly use LiveAgent for our customer support - live chat and ticketing. One of the best aspects of this software is ability to customize it the way you need it. For example, we have automated a lot of manual tasks with LiveAgent. It helped us to reduce tickets count and improved our customer support. What aspects are problematic or could work better? Sometimes updates are slow. Software ...

Outstanding help desk software

PROS & CONS What are the best aspects of this product? - Automation features are really efficient and help provide quick and reliable support - Ticketing, departments, SLAs and similar tools allow creating a good work environment - Great features for communication between team members - Statsitics and tracking that allow learning from mistakes and discovering places that need improvement What aspects are problematic or could work better? Did not encounter any issues. Sometimes the ...

LiveAgent is the software which changed our daily work

PROS & CONS What are the best aspects of this product? It's very easy to use this tool and you can modify it on your own. You can create rules for departments, select tickets depending on the priority, set different limits for every agent and so on. It allows inviting visitors to the chat if you see that they are on the website for a long time, for example (you can see the time next to them. What aspects are problematic or could work better? I would recommend modifying search as ...

Liveagent - exactly what we needed

PROS & CONS What are the best aspects of this product? Liveagent provides an exceptional interface which is really easy to use, furthermore it has a load of features. My favorite features would be the tagging system. Client can rate our agents (reward or rebuke, you can track the statistics, you can turn off chats when needed. It has even a "Pause" mode : What aspects are problematic or could work better? The issues could be handled sooner, however, overall it is fine : Are you a ...

Great Sowftware

PROS & CONS What are the best aspects of this product? The ability to integrate all social media platforms in one place is an amazing bonus, as it saves a lot of valuable time and helps manage time more efficiently. Another thing I like is the ability to have tickets and chats in one place. The ease of use makes Live agent probably the best software for relations with customers. What aspects are problematic or could work better? Sometimes it is a bit laggy, but I haven't faced anything ...