LiveAgent Reviews in May 2025: User Ratings, Pros & Cons

Great program! Easy to use and fits our needs perfectly!

What do you like best? It is not an overly complicated program and is very user friendly. If an issue does arise there is always help available. Our team greatly benefits from being able to see what others are working on and eliminates confusion and a lot of unnecessary correspondence. The ticket system is a great feature and also easy to use and keep track of. It is very easy to manage all of your contacts from one central point and the time tracking system is something not available on ...

Great product for a great price!

PROS & CONS What are the best aspects of this product? Live Agent is very easy to use and navigate. Very simple to set up. It has a nice, easy design. I like that it is affordable and very easy to understand when setting up and using. We have been able to respond quickly to customers and have had questions and comments come in using this product that the client may not have been willing to call and ask. What aspects are problematic or could work better? Have no complaints. At the moment ...

Great Chat for Ecommerce

PROS & CONS What are the best aspects of this product? Short learning curve, robust features, ability to create tickets. We have an online furniture store and we use this software to communicate with customers in real time, answer questions, etc. The interface shows us who is shopping, what part of the country they're from, what page they're viewing on our site, etc. Highly recommend. What aspects are problematic or could work better? We haven't had any problems with this software. It ...

Very helpful for my team. Help always available.

What do you like best? I enjoy the simplicity of the program. My entire team took to it real quick and made them more efficient. Everything is laid out real simple and easy to understand. There is no confusion on who is working on what. Everyone can see if a different associate is currently working on a specific ticket. If a customer sends multiple tickets, there is no digging through all of them. They are ALL readily available. This helps us out a lot in cutting down the back and forth ...

We started using Live agent and it is a great agent to use

What do you like best? We can manage all our companies and contacts from one central point, we can create all our tickets and manage everything and it allows us to follow up and resolve issues. Without Live Agent non of this would be possible. We love the layout of Live agent, the rewards as well as the time tracking sheet to monitor how much a technician has been online and doing his or her work. What do you dislike? We only dislike the ticket numbers, but other than that there are no ...

Most complete and super easy to use software

What do you like best? Muito completo e super-auto-explicativo, fácil de gerencia e importante para a organização e desenvolvimento. Personal attire e siga os estádio de uma forma simples e objetiva, o compartilhamento de informações também é ótimo para comunicação interna é boa e completa, para Todos tem a mesma informação.Relatorios de facil entendimento , ligações são com otima qualidade o que otimiza o atendimento e diminui o custo ,super recomendo . What do you dislike? lack Manage ...

Great Quality Product!

PROS & CONS What are the best aspects of this product? The GUI make this very easy to use - my particular favourite being the filtered views which I can completely customise to my personal preferences. The ability to see what colleagues are typing allows for quicker assistance and response times. Automated responders also work a treat! All in all, love it! What aspects are problematic or could work better? Nothing I can think of but you could perhaps look at creating a standalone ...

My overview about LaDesk

PROS & CONS What are the best aspects of this product? The fact that the platform is very easy and practical captivated me. The "Getting Used" part helped me a lot by starting on it. Also, the fact that we can categorize and identify customers by name, email and tickets is very helpful. The stickers help us identify where we can do better work and where we are already good. What aspects are problematic or could work better? I would add more configuration tools on certain agents. What ...

Easy to use

PROS & CONS What are the best aspects of this product? Ease of use also the use of statistics is fantastic especially when tracking staff performance. Each user of this service has advised me that the use s so sufficient also managers and supervisors alike have noted there satisfaction with the staff performace. I have has many members using this serbvice whom are extremely happy. What aspects are problematic or could work better? Trainging manuals and ease of trainign for new users may ...

Amazing Helpdesk Solution

PROS & CONS What are the best aspects of this product? -Ease of use, nice user interface -Report and analysis tools -Social Media integration (receive FB, Twitter messages to the LiveAgent -Customizable Search function -Mobile App available I really like LiveAgent as it provides great user experience for both agents and customers. As an agent you can view detailed statistics about your work. Even "gamification" is involved - you collect badges and level up when working. As for a customer ...