LiveAgent Reviews in May 2025: User Ratings, Pros & Cons

This is a review for Live Agent. We switched from the permanent to the online version 3 months ago

PROS & CONS What are the best aspects of this product? The email interface is really why it works so well for us. The Chat is good but because our support is primarily with email we need this functionality. What aspects are problematic or could work better? A chat within the program to get Customer Service would be good. What features/services would you like to see in future versions of this product? I think some of the automations could work better. The way it deals with Canned ...

Excellent support system

PROS & CONS What are the best aspects of this product? Fast, got all the right features and solid APIs. We are able to both import and export all aspects What aspects are problematic or could work better? API to create support ticket What features/services would you like to see in future versions of this product? API to create support ticket What specific problems in your company were solved by this product? Customer support Are you a current user of this product? Yes

Excellent tool which has a lot of features.

PROS & CONS What are the best aspects of this product? Omnicanal, and easy to set up. Was impressed by how quickly I got all up and running. What aspects are problematic or could work better? Integration for outbound calling got me to figure out their specs, but it was well documented. What features/services would you like to see in future versions of this product? well translated, but would be great even their display buttons were translated too, and only the ones under language ...

Live Agent Chat Review

What do you like best? The ability to see what users are typing to prepare answer ahead of time before they click send helps provide quick, efficient answers, while also multitasking. Each chat transcript is saved when a case is created to refer back to client communication. When the chat ends, clients have the ability to email themselves a transcript so that they can refer back to any questions and answers they received while on the chat. What do you dislike? Integration with systems ...

A professional ticketing & live-chat tool

PROS & CONS What are the best aspects of this product? Fast and effective support, scalable features and easy-to-use on a daily basis. What aspects are problematic or could work better? Android app could be designed better What features/services would you like to see in future versions of this product? Department based SLA's/Instant messages would be cool. We use several departments for specific languages and it would be great to show only SLA's for that specific language. What ...

Great functions for fair prices

PROS & CONS What are the best aspects of this product? Great functions for fair prices. Customer support is on very high level. What aspects are problematic or could work better? Mobile app - there is missing html messages support in that app. What specific problems in your company were solved by this product? Application has help us to make an order in our communication with customers. Our performance is now much more higher. Are you a current user of this product? Yes

Chat of the future

What do you like best? Easy to use and quick responses. I liked how the interface is more modern then any other chats I used before. Simple to use with a bubblely look to the interface. It's almost feels like I am in a real conversation with someone. The time to understand and use the product is a pick up and use kind of thing instead of reading tons of documentation on how to use it. It's not at all that confusing and you should be able to understand instantly. What do you dislike? No ...

A lots of features and good customer support, just the best.

PROS & CONS What are the best aspects of this product? A lots of features and good customer support, just the best. What aspects are problematic or could work better? I have no problems Are you a current user of this product? Yes

We have been using LiveAgent for almost 2 years and it is a must for our custumer service.

PROS & CONS What are the best aspects of this product? The concept of concentrating all the messages in one place make it manageble. What aspects are problematic or could work better? It could have integration to Linkedin. What features/services would you like to see in future versions of this product? ChatBot and automatic answer of ticketing by Bot! What specific problems in your company were solved by this product? Customer Experience Are you a current user of this product? Yes

Live Agent User

What do you like best? I loved the chat feature and emails in Live Agent, it was helpful for those that can multi task well to have multiple live chats going at once, the canned messages on the emails made it faster to respond to customers and you could add your ow. I also like the different levels you can achieve through closing tickets, it makes for some friendly competition within your work group. What do you dislike? The phones, the phone system was a little tricky and there were a ...