LiveAgent Reviews in May 2025: User Ratings, Pros & Cons

Great interaction with our customers and great support

What do you like best? We love LiveAgent for the ability to track current users and invite them to chat based on their browsing activity is great, the web-based interface helps us chat anywhere and at anytime and the flexibility of the design of chat windows etc so we can style it in-keeping with our branding is great. What do you dislike? The only con with this software is a slight bug with uploading operator avatars which would be a nice addition but support advise me this will be ...

Straightforward

PROS & CONS What are the best aspects of this product? Covers just about every way a prospect or customer could communicate with our company. And it's all captured in one place. What aspects are problematic or could work better? Ironically, it's not straightforward to get help from LA itself. They used to have a help button in the portal which was removed. Meaning as a paying customer I have to open a browser tab and get to the generic support page. Not a great implementation. What ...

So far, so good. Easy set up, attentive (but not doting) customer service before the sale.

PROS & CONS What are the best aspects of this product? Easy set up process. Powerful. On-the-fly changes to widgets and knowledge base. All the needed features. What aspects are problematic or could work better? Hard to understand the SIP phone set up, not sure who to get an account with or if we can use our exiting Google phone accounts. Hard to get specific information to see the chat widgets in action within a third-party app. What features/services would you like to see in future ...

Good experience and support staff is very concise.

PROS & CONS What are the best aspects of this product? Very good customer support which is readily available whenever required. What aspects are problematic or could work better? All good - perhaps improvements can be made in allowing sub sections like zendesk does What features/services would you like to see in future versions of this product? There should be an option that when we create options for tickets it can work in tiers and not just offer standard options. Are you a ...

The best CHAT / SUPPORT app

PROS & CONS What are the best aspects of this product? This app is very feature rich and very helpful support team. What aspects are problematic or could work better? May be a more slick/modern admin user interface. What features/services would you like to see in future versions of this product? Can'f think of any. What specific problems in your company were solved by this product? Perfect user support tool. Are you a current user of this product? Yes

Great App for Efficiency

PROS & CONS What are the best aspects of this product? It's very convenient to be able to combine the ticketing system with our Live Chat to keep everyone organized and on the same page. It's a fairly user-friendly interface that doesn't require a lot of technical knowledge to set up. What aspects are problematic or could work better? I had some issues getting the correct JavaScript updated on our site to trigger automated chats, but support was extremely helpful and attentive and got ...

PrintshopCreator

PROS & CONS What are the best aspects of this product? It is including Customer Portal, Chat, Tickets, Email and help docs in one app What aspects are problematic or could work better? - the customer list should be have a direct access in the left navigation. Today i have to go customer portal button an then click on customer list - show the online status and a button for start a chat and another button to send a message direct in the customer list - timetracking: today i can switch ...

Easy to use, flexible online chat tool with good support

PROS & CONS What are the best aspects of this product? This is the kind of service one should expect in 2017. It's easy to setup, scalable and works well. What aspects are problematic or could work better? We haven't yet integrated voice. We hope to try to use the voice feature and to integrate this with our CRM. What features/services would you like to see in future versions of this product? Look at what is possible with Google Hangouts. I can chat with one person, add a third or ...

Just the best Servicedesk Software - PERIOD!

PROS & CONS What are the best aspects of this product? All in One Servicedesk Solution. Everything can be logged in a single ticket from e-mail, to phone call, to chats What aspects are problematic or could work better? Maybe more robust CRM. What features/services would you like to see in future versions of this product? Integration with Remote Control software and CMDB (assets per customer. Contracts. One-Time support payment system. Add customer ticket Quota's per month. When they ...

Live Agent - Very Intuitive and Good Support

PROS & CONS What are the best aspects of this product? It's very user friendly; it's visual, intuitive, and it handles the main ticket statuses automatically in a very intuitive and logical way. Setting up the rules is very flexible. The pricing is very competitive, giving the full-featured ticketing option for the basic price. What aspects are problematic or could work better? It could have previous and next button on the tickets to browse without having to back to the list. It could ...