LiveAgent Reviews in May 2025: User Ratings, Pros & Cons

Fast to implement and we started getting enquiries straight away

PROS & CONS What are the best aspects of this product? Great customer support, and setup help. Nice trial feature that you can upgrade to full system What aspects are problematic or could work better? finding answers to questions, but a huge amount of info. resorted to asking on the chats! What features/services would you like to see in future versions of this product? a login without having to keep the browser open compatibility with filemaker What specific problems in your company ...

Best in class 2017

PROS & CONS What are the best aspects of this product? Allows use of multiple accoutns for multiple departments and does so reasonably well What aspects are problematic or could work better? Unfortunately, whilst it allows all the above, it could do with better groupings. If I select department 'Monkey Beds' it would be nice if it set the email to a 'default' address for that department, so we do not accidentally send email from the wrong address. Also, when transferring from one ...

Review of Live Agent

PROS & CONS What are the best aspects of this product? What I like best about Live Agent that it works without me taking any tension of a server running some apps as it is totally cloud based. Features like filters and simple searches help us to find out problems in a matter of seconds. The tagging feature is very unique and we love it. The reporting and Chat option is icing on the cake. What aspects are problematic or could work better? I can’t say that i dont like, but yes, there are ...

A complete ticketing solution

What do you like best? It’s a complete ticketing solution with user friendly accessibility. In addition, you do not need to be a professional technical person in order to configure Live Agent and creating the macros, which is helpful. Moreover the report which is generated from Live agent is very detailed and help us to track down employees' progress and productivity. What do you dislike? There is no such thing which we dont like about LA, however there is always a room of betterment, ...

LiveAgent is one of the better ticketing systems

PROS & CONS What are the best aspects of this product? LiveAgent is a one stop shop for all your ticketing needs. With the ability to intergrate social media messages into the system along with the live chat, email and now voice too, it is one of the best ticketing systems available today. What aspects are problematic or could work better? The reporting system has much to be desired. It is very confusing and also doesn't allow for exporting your data to excel or even as a well defined ...

Excellent product which ensures time saving and timely response to everybody.

PROS & CONS What are the best aspects of this product? What I like about Live Agent is that all the emails which I receive are shown as tickets. When you revert to a particular mail, the color automatically changes to grey and it is then shown in the down side of the list, but when the customer replies it is again shown in the previous manner. Well, the reminder feature is something I am a great fan of. The tickets can be postponed very easily and I can set a reminder about them. Another ...

LiveAgent proves its worth when actual time comes

PROS & CONS What are the best aspects of this product? Before switching to LiveAgent, I had a history with Freshdesk. Though it worked perfectly for me, but at some point of time, I was really frustrated with some of the shortcomings and was desperately waiting for the features to get updated or a new alternative to Freshdesk. But when my patience wore out, I went and started searching and that’s when I found LiveAgent and in the next 5 minutes, I got the answer to all my problems. The ...

Good Help Desk Solution

PROS & CONS What are the best aspects of this product? Yes, But need more testing time. Better then freshdesk. What aspects are problematic or could work better? VOIP integration What features/services would you like to see in future versions of this product? Visual IVR and better phone integration What specific problems in your company were solved by this product? Client support Are you a current user of this product? Yes

Easy!

What do you like best? We tested four or five live chat programs, and LiveAgent was by far the easiest to implement and modify. Billing is easy and automatic as well, and the price is well worth the convenience to our clients What do you dislike? There is nothing to dislike with LiveAgent. Our clients are high school students, who are reticent to reach out and ask for help. But LiveAgent is slowly becoming a way for them to contact us. What business problems are you solving with the ...

Fantastic Live Chat Solution

What do you like best? It's implementation with our platform (Squarespace was seamless. It allowed a fair deal of control and it is unobtrusive to our company branding. What do you dislike? I would like to see a more user-friendly and simplistic dashboard. At the end of the day, all of the features you would need are present - but this would definitely make things a lot easier. Recommendations to others considering the product Keep an eye out for great discounts and you'll never regret ...