LiveAgent Reviews in May 2025: User Ratings, Pros & Cons

Office Manager

PROS & CONS What are the best aspects of this product? We like the phone, chat functions. Being able to listen to the history of a phone call is wonderful, to make sure that we covered all questions/issues. What aspects are problematic or could work better? Having the ability to set a specific customer to user, so that anytime that customer emails it always goes to that user. As sometimes customers will email multiple times, and the users do not realize that they have discussed things ...

Simple to learn and lots of functionality

What do you like best? Analytics to track both individual agent progress as well as overall support tickets is great to see. What do you dislike? There should be an option to show the ticket detail by default so that it displays the ticket recipient on the side bar. Not a major drawback though. Recommendations to others considering the product Better use on computer. The mobile app is great for viewing tickets but does not have all the features desktop version has! What business ...

Our customer service support has been transformed by LiveAgent!

PROS & CONS What are the best aspects of this product? It has made the communication with customers easy, through various media options like email, social media and many more. We have sought great help from this and everything is now available at just one place which has increased our effectiveness and output. Our customer service has been greatly improved with the help of the excellent one-screen dashboard of the tickets from customers. I would strongly recommend it to all. What ...

Experience with live agent

PROS & CONS What are the best aspects of this product? It offers a would price for all the features it offers, it's fast and it's not complicated to use. What aspects are problematic or could work better? I don't have one at the moment. What features/services would you like to see in future versions of this product? To be able to use different templates for the same agent and same department, for example if you need to reply in different languages. Being able to erase notes. What ...

Always great support

PROS & CONS What are the best aspects of this product? That it has everything you need for a support/help desk situation What aspects are problematic or could work better? in my view -none What features/services would you like to see in future versions of this product? Perhaps more details about client when you are online with them, and the ability to be on the actual page with them so they can show you stuff live on page they are talking about. What specific problems in your company ...

Live Agent help desk software

What do you like best? What I loved most about Live Agent is that it was less expensive than other call centers and help desk softwares. Live Agent also gives you the option of putting a call center button on your website. This gives your company a chance to receive calls directly on your website. They also don't charge for calling minutes or call recordings. What do you dislike? If you use the free version of this software you may run into a few bugs and glitches. The mobile app for this ...

LiveAgent Easy and Dependable

What do you like best? The help-desk option made work much easier and questions especially with the live-chat. It was sufficient and easy to use when needed. I also thoroughly enjoyed the ticketing option and chat history in case anything needed to readdressed or looked at, the information was right there. What do you dislike? Dropped calls as in if we clocked out for the day or had a meeting, the calls were just dropped as opposed to put back into queue. Chats closing out of nowhere. ...

Live Agent is a ticket killer!

PROS & CONS What are the best aspects of this product? We used Zendesk before and I'm can tell that Live Agent is faster, cleaner and more easy to use. In Zendesk, you need to refresh page every time, to see new tickets, and also, they automation is very confusing and if you do anything wrong (you do, trust me, Zendesk will send daily mails to yours customers. Now, with Live Agent, automation is too easy and powerful. All triggers are clear. Also, Live Agent Self-Hosted is amazing fast ...

Excellent customer service, easy to use however not as functional as some of the others.

PROS & CONS What are the best aspects of this product? Ease of use and customer support. Given the product is not as functional as some of the bigger apps it makes it easier to use too. What aspects are problematic or could work better? They is all or nothing plans. When you convert from USD to local currency this is still expensive when we must pay all or nothing for all agents. Freshdesk offers a guest id for occasional users which is nice as we have some agents who only log in a few ...

A great sotfware to provide online support to your customers.

What do you like best? What I like about Live Agent is that it allows you to respond to emails, tickets, chats, messages from social media all from one place. You can create predefined answers for a better workflow and a faster response. You can also supervise the work of each support agent. You can see how many hours each agent worked, how many tickets he answered. You can assign tickets to a particular agent to solve a customer's problem or assign it to a department. You can filter ...