LiveAgent Reviews in May 2025: User Ratings, Pros & Cons

With Live Agent, get more and pay less

PROS & CONS What are the best aspects of this product? I was desperately trying to find the alternate for Kayako as it irritated me to the core. It was becoming difficult for me to work with it. During this hunting, I came across many other options which were more or less the same, but when I started using Live Agent, I was completely electrified. What I liked about Live Agent is the manner of handing out the tickets to the agents. In their procedure, a regular work feed is provided to ...

I highly recommend LiveAgent

PROS & CONS What are the best aspects of this product? In my experience, LiveAgent software is one of the most comprehensive help desk solution in the market today. I like that we can easily manage the support online. We used other solution before this one and it didn’t really meet all our needs, then our IT department find that LiveAgent is best tool with great options provided. It is easy to use, affordable and it provides wide spectrum of channels. What aspects are problematic or ...

LiveAgent helps us to provide excellent customer service

PROS & CONS What are the best aspects of this product? LiveAgent offers great options and features in order to provide great customer support. Within the software you can find automation options, departments, predefines and many other features. I like that it supports plain text and HTML emails, live chat calls. I like its design and the ability to keep everything organized. We get positive feedback from our clients and customers, we are able to send questionnaires via HTML format emails. ...

Quicker support leads to success

PROS & CONS What are the best aspects of this product? There is no need to include third-party applications and services to have the tasks done. It is thus, an all in one solution. Multi-channels can be utilized to deliver support like twitter, phone, email, online chat, support center, Facebook etc. All of this is a good variety as compared to the competitors that too, within such range of price. What aspects are problematic or could work better? The only feature that I failed to find ...

Great for our companies chat

What do you like best? I love the badge system, which generates competition between colleagues. Also I really like the fact you can see what the customer is typing as they write it out, this helps us get their answers together before they press send. What do you dislike? I don't like the inconsistency with the badges. Although they are a good idea, we all see different stats for each other, os don't seem accurate? Not sure if it's because I'm on Chrome and my colleague was on Safari but ...

Great online live chat support

PROS & CONS What are the best aspects of this product? This is one of the best way to start online chat with our clients, customers and public. The product provides lot of settings that are great for beginners and professionals, rating of operators and performances, statistic and other overview. The mobile app export to .csv overview and works with operation account. In my opinion one of the best way for providing best customer service is through the online chat provider. What aspects ...

Great value for price.

PROS & CONS What are the best aspects of this product? The software is very easy to use and offers a very clean and simple user interface. It is very handy to form chat widgets and put them into service. The customer support team is very helpful and courteous. Considering the price range, the software has a great value for the investment. For a busy team or a staff who is dealing with a great number of phone calls, the pause feature can prove out to be a great help. LiveAgent doesn’t come ...

Simple and fast user interface.

PROS & CONS What are the best aspects of this product? We really like the base of knowledge and the customer support provided by this software. Our team and our customers are so much in love with the Support tickets and the sessions of live chat. The user interface is very innate and it is very handy to reach the things that you want to. Customers are completely satisfied with the faster and good responses. The feature of being able to customize the pop-ups of the chat and blend them ...

WOW

PROS & CONS What are the best aspects of this product? All in one place Access anywhere Flixibility Plugins What aspects are problematic or could work better? Call button doesnt work from mobile devices, i am disappointed about it What features/services would you like to see in future versions of this product? App with my company name to be used by my customers to contact my call center through all channels and companies What specific problems in your company were solved by this ...

I use Live agent as a chat only platform to engage clients on my website.

PROS & CONS What are the best aspects of this product? I like the flexability of being able have multiple buttons and multiple websites. What aspects are problematic or could work better? I have also used pure chat. They allow you to puch the up arrow and correct mispelling after you hit enter. I would also like the ability to hit the ticketing part of the platform as I have no use for that at all. Overall I like the flexability of Live agent but feel like pure chat has a much more user ...