LiveAgent Reviews in May 2025: User Ratings, Pros & Cons

Great way to keep your support team organized and on the same page!

What do you like best? My favorite part about the software is that our support team can assign tickets to the correct party and view other users' responses to those tickets in real time. What do you dislike? Overall it's a great software. I'd really like the ability to get email notifications when a ticket is assigned to you while you're still signed into the software, as I typically work in two different inboxes. What business problems are you solving with the product? What benefits have ...

LiveAgent is fun and easy to use!

What do you like best? I like that I can customize our reports. I also enjoy the earned badges that displays what stage each agent has achieved based on their customer service. I like that we can customize anything in regards to how the chats are routed and the greeting for each agent to customer. I really like that we can see what the customer is typing and that gives us the opportunity to locate their information and possibly a solution before they even hit send! What do you dislike? I ...

Impressive But Meh

What do you like best? LiveAgent has chat, phone, and ticket capabilities so everything can be found and integrated into one place. There is also a built-in feature for friendly competition through badge earnings, rankings, and comparison of chat/ticket/call uptake. You are also either rewarded or rebuked by customers/clients you interact with on the site for customer satisfaction data. The support was quick and follow up a pleasant surprise. What do you dislike? It is inconvenient that ...

Great product with reasonable price

PROS & CONS What are the best aspects of this product? I like that we can provide fast and direct service to our customers, we can answer customer’s question in less than no time. The other great thing about this software is the price, the price is reasonable. You get complete service with this tool, it starts with great ticketing system to service chat and a client’s help desk. What aspects are problematic or could work better? There are some features I miss in mobile app. Sometimes it ...

Helped get us organized

What do you like best? Helps keep everyone on the same page and updates live that way no one is wasting their time on an email that has already been answered. What do you dislike? Currently not a way to set chat to automatically shut off at a certain time. Not horrible. But not fun when you have 1 person who forgot to sign out and curatomers are trying to chat in with no one there to reply. What business problems are you solving with the product? What benefits have you realized? With ...

This is great tool for providing great customer service

PROS & CONS What are the best aspects of this product? What I like most about LiveAgent is the ability to integrate email, chat, Twitter and Facebook into one single place. We are far more ahead of our competitors because we use powerful CRM tool. I like the ticket transfer for agents and departments as well. We can create filtered views, reopen tickets in real-time and many other things so we can provide great service and keep touch with our customers. What aspects are problematic or ...

LiveAgent is one of the best tools for providing customer services

PROS & CONS What are the best aspects of this product? With LiveAgent we are able to channel both digital and non-digital communications from one single place. From one place we are able to manage online chat, telephone system, social media, Q&A and the whole email exchange. With integrated automated functions we are able to get professional approach in providing customer service. I like that the agents are motivated by fun gamification tools and features. The mobile app works great. We ...

Great organizational tool for teams!

What do you like best? LiveAgent has been such a wonderful tool for our team. It allows us to quickly see the status of all emails in the inbox. We can quickly see at a glance what email are being handled and which ones are in need of a response. It also allows you to tag emails for even further organization. I also really like the ability to add internal notes to a ticket so that we can have internal discussions regarding a particular email string. The dashboards/reporting are great and ...

LiveAgent is extremely useful software

PROS & CONS What are the best aspects of this product? The software is easy to use and it provides everything you need, if you run into some issues or misunderstanding you can always ask their customer service. I like that there are lot of reports and we know what time the clients are more likely to keep in touch with us or what time they are more likely to send us a ticket. What aspects are problematic or could work better? It misses some reports such as the access of the clients and ...

Live Chat Service makes us happy and content

PROS & CONS What are the best aspects of this product? It’s been more than 2 years since me and my company started using Live Agent as our help desk software. Needless to say, the whole two years went very easily. You can rely on this software with closed eyes. A whole lot of unique and interesting features are present in the software which makes the whole experience of answering customer queries very fast and straightforward. Apart from receiving messages from social networking sites ...