LiveAgent Reviews in May 2025: User Ratings, Pros & Cons

Intuitive and Responsive

What do you like best? LiveAgent is a great choice for those unfamiliar with customer support programs. I feel comfortable with it's interface and enjoy having some creative freedom with custom chat buttons and other features. This company is very friendly and I had the best demo experience with them. Pricing is very inexpensive giving how much you get. I highly suggest you to give them a look. What do you dislike? Really nothing. Maybe the interface could look prettier, but I'm pretty ...

An excellent ticketing system

What do you like best? I like LiveAgent because it's very easy to navigate and it has a nice user-friendly layout with a lot of important functions that other ticketing systems are missing. The live support you are providing is also very efficient and helpful if something isn't working as it should. Also that you are able to see what the customer is writing in advance is a big plus. What do you dislike? It would be very nice if you were able to implement an IP ban function so we are able ...

Such a great program! Easy to use!

What do you like best? How simple it was to implement into our website and how great the support staff has been through the entire set up process. What do you dislike? I do wish there was an easier way to see that you have incoming chats. When the sounds is on it's super easy with the noises it makes, but with no sound it would be nice to have a flashing tab or something of the like. Recommendations to others considering the product So easy to use! After researching several live chat ...

Streamlined our multi-user email and made it fun, too!

What do you like best? Compared to a shared outlook inbox we can allocate emails with tags that highlight not only who the email is for, what the subject is regarding but also keywords that we can search on. This has helped us create multiple inboxes for smaller areas of our business increasing our efficiency in helping our customers. What do you dislike? The search function seems very basic and doesn't make a lot of sense. To find historical emails I can only search by the customer's ...

user experience live agent

What do you like best? It is easy to use, friendly and quite functional in general it is a very useful tool because it allows keeping a record of the work done quite efficiently What do you dislike? There are not many things that displease me about the program I would like to be able to customize more the appearance for example: choose more colors, backgrounds, among other things. What business problems are you solving with the product? What benefits have you realized? Most of the ...

Simple. Easy. Robust help desk system.

What do you like best? LiveAgent was simple and easy to setup. I looked at one of their competitors and I could not get them to help me or take my money so I came back to LiveAgent. The people at LiveAgent are knowledgeable and very helpful. I also love the fact that when signing up I got a free tech since we are small start up company and there are only two of us right now. Overall, very pleased with the quality and customize able system they provide. What do you dislike? I think my only ...

Live Agent for small business

What do you like best? It's agents rewards (badges system to motivate our staff and incentive them to keep doing a good job also generating competition between colleagues. Another interesting fact is that you can see what the customer is typing as they write it out, this helps us get their answers together before they press send. It is very versatile and allows the entire team to collaborate very well together in order to accomplish the mission of helping our customers. What do you ...

Easy to use inbox tool

What do you like best? LiveAgent is very easy to use and lets you see at a glance what needs answered. It organizes it so the oldest emails/tickets appear at the top of the list so you know what needs taken care of first without scrolling down. Adding tags such as feedback or a bug is helpful so you can filter items and quickly categorize emails. Being able to assign tickets to other people makes it even better. Lastly, the view and organization makes it easy to see what's been responded ...

Great organizational tool for email and chat!

What do you like best? LiveAgent allows us to quickly see the status of all emails in the inbox. We can quickly see at a glance what emails and chats are being handled and which ones are in need of a response. It also allows you to tag messages for even further organization. I also really like the ability to add internal notes to a ticket so that we can have internal discussions regarding a particular email string. The dashboards/reporting are great and we also really like the ...

Very easy to use!

What do you like best? I really like the simplicity of the program, and how easy it is to learn how to use. If there is ever an issue, the Customer Service Team is always so quick to help and provide assistance. The ticket system that this program has allows you to easily keep track of your tickets and follow up with your customers. Very easy to stay organized. I really like the feature that allows you to see what the customer is typing; this allows for a quicker response and better ...