LiveAgent Reviews in May 2025: User Ratings, Pros & Cons

LiveAgent perfecto para tiendas Online

What do you like best? La personalización que uno puede hacer con CSS hace que uno se sienta como si fuera su sitio el que está haciendo aparte de usar el tema de alguien. Tickets de soporte, correo electronico y chat todo en un mismo sitio. What do you dislike? Hasta ahora lo único que me disgusta es que no permiten que cada usuario tenga el software abierto en múltiples pestañas. Cuando el cliente abre una nueva ventana, se abre un nuevo chat, sería mejor si su chat estuviera ...

Quick and Easy full ticket system

What do you like best? I like the integration with all the ways to create and stay in touch with a customer for creating a ticket. The internal ticket is even great for in house tickets. We have setup almost any form of chat for our customers with in terms creating and responding to a ticket because of this. What do you dislike? The system was a little overwhelming and complicated at first, however a few video tutorials and much exploration and it's like i've been using the system for ...

Simple yet complete

What do you like best? This tool is probably the easiest to use I've seen or used, it's even pretty to look at and our agents get used to it in no time, being in a complicated business it's a relief to have some simple and user focused tools. Controls and administration is pretty transparent, also the're always innovating and improving. Aivo's team is always up to the task even when facing complications due to our own or third party's systems. Having a close relationship with a young ...

Making communicating easier

What do you like best? The program is working great. For me it is pleasure to use the Live agent. I especially love the Badges system, sometimes makes me so satisfied about it. And I love the tags, that you can add tags about the chat and later you can find the chat easily by search system. What do you dislike? At this moment there is nothing that makes me sad about the Live agent, but sometimes the website works slowly, but it is being regulated in a short time. Recommendations to ...

I have been working with the live agent for already 2 years.

What do you like best? I like the system it is made. The program is excellent. It works properly. It helps us to solve a number of given issues. It is very useful, practical, easy to work with. If we did not have this program I do not know what we should do. It is a proper thing to use it in gambling / casino industry. It is especially designed for this purpose. It can be used in another spheres as well, as it is a great program I recommend to install and use it wherever you want. I wish ...

Reliable, well-organized, fairly priced

What do you like best? The agent section is intuitive. I'm finding my way around it quicker than other support apps, and in turn getting a lot more done. I like the tabbed approach because as I am adding to my canned messages I frequently pop in and out of threads; the design reduces total navigational clicks. What do you dislike? No dislikes as of yet. I'm the only agent right now, so we'll see what happens if and when I add in some more team members - but for now LiveAgent is crushing ...

Easy and Efficient

What do you like best? We recently switched over to LiveAgent Helpdesk and it's been a great move for us. It's very easy to use and has made our workflow so much easier now. The view options in particular are so much nicer than other helpdesks. What do you dislike? My one preference would be to have the most recent reply to a ticket appear at the top instead of the bottom, however, it's definitely not a deal breaker. Recommendations to others considering the product If you want an easy ...

So far so good

What do you like best? The switch to LiveAgent has been smooth and easy. The way you can see other agents responding to tickets works great and has been a nice feature. What do you dislike? That the tickets show messages in descending order and not ascending order, meaning new messages are at the bottom. Not a deal breaker as LiveAgent scroll to the bottom. Also the little notes on tickets being moved or tags being added feel like they clutter things up between messages. What business ...

A good feature set for the money.

What do you like best? The interface is easy to use, and it organizes the tickets well. The analytics and reporting offer a good view of what all the agents have been up and how fast issues are getting resolved. What do you dislike? It is hard to assign tickets to other agents, and I wish there was greater control with which email address the different departments can sent out as. You can pick an account to send as, but you cannot pick an alias from that account. There are not a lot of ...

So far it's been execellent!

What do you like best? How fast it is, moving in between things is so quick, for example opening tickets, switching between them, replying, adding notes etc. The best thing I like is collision detection. Not can I only see which other agents are viewing the tickets but also their reply in real time! What do you dislike? The ticket view column size resets for some reason at random times. Recommendations to others considering the product This is as close to what you're going to get for ...