LiveAgent Reviews in May 2025: User Ratings, Pros & Cons

Very helpful staff!

What do you like best? The staff was very helpful and did not want to give up trying to make sure their product worked on our site. Once it was up and running, it has been very easy to use and grabbed your attention when you have a new chat incoming. What do you dislike? I wish there was a time that it would automatically shut down after business hours instead of me having to physically sign out each day. Recommendations to others considering the product The staff is extremely helpful ...

Great Helpdesk which improved our customer experience

What do you like best? - LiveAgent is creating tickets from e-mails. Thats huge improvement for us :- - Form integration on websites. - Reporting.. - SLAs. What do you dislike? No official PHP API client. You have to develop your own. Recommendations to others considering the product I would suggest improvement in UI and design. Competitors look&feel is better I think. But that's not a big issue. What business problems are you solving with the product? What benefits have you ...

La mejor plataforma para dar soporte a tus clientes.

What do you like best? Es fácil de usar tiene muchas opciones de personalización y un gran equipo detrás de soporte, que resolverán todos tus problemas o dudas. What do you dislike? El precio esta bien, ni caro ni barato, el conjunto de características es bueno, pero el diseño y la usabilidad no están a la altura. Hay generalmente una falta de atención al detalle y el detalle hace que la gente adore los productos. Recommendations to others considering the product App proporciona todas ...

This software it`s the best

What do you like best? This tool is probably the easiest to use I've seen or used, it's even pretty to look at and our agents get used to it in no time, being in a complicated business it's a relief to have some simple and user focused tools. Controls and administration is pretty transparent, also the're always innovating and improving. Aivo's team is always up to the task even when facing complications due to our own or third party's systems. Having a close relationship with a young ...

the best change you can make!

What do you like best? to improve the quality of attention it provides to its clients, i really certify LiveAgent as the best option that we have on the internet now, i have improved by 40% the sales on my website thanks to the online assistance provided by the site, i loved the fact when you do not have online agents the user can leave his message in the form of a ticket and a response is sent to him as quickly as possible, and the best of all, it is very intuitive to use . What do you ...

The best thing you can do for your company is to implement this Help desk software

What do you like best? It's simply fantastic. It offers tons of benefits for your small business. Live Agent offers hundreds of benefits for both your customer support staff and the general clientele. The different integrations provided by ladesk for your company's websites will absolutely meet all expectations, facilitating all types of communication between user and service provider. What do you dislike? Is pretty hard to find something to dislike in this help desk platform, but if ...

Awesome help desk platform for both customer and agents.

What do you like best? This tool makes our troubles a lot easier to provide support to our lovable customers, we can easily track and solve issues through step by step. Also the internal note function is very great useful where we can talk to the team within the same ticket. Also single page loading increased the productivity when we are using LiveAgent. What do you dislike? There might be missing a notification when a new ticket created? We might make use of that in the future upgrade ...

Super easy and efficient!!!

What do you like best? The interface is friendly which makes is easy to use. Sometimes it takes a while to load but overall it is acceptable. Pricing is good, feature set is good, but the design and usability are not up to scratch and it is terribly buggy. There's generally a lack of attention to detail and the detail makes people love products. What do you dislike? I actually don't have any dislikes with LiveAgent, this is something that was needed for the company i was working with ...

Streamlined and lots of integration options

What do you like best? I like that the prepackaged integration code only took an afternoon to deploy on multiple sites by regular admins without needed our webdev to get involved. I also like the badge system. It's kind of fun and has gotten quite a bit of friendly competition in the office. What do you dislike? Some of our staff use a shared email. I would like to see the ability to identify a user to my customer that we can set by session not by email. Recommendations to others ...

The best platform to offer customer service

What do you like best? The best thing about Liveagent is the ability to support our customers in every way possible. The live chat tool is great to start commenting on the client's problem and then provide solutions with the rest of the application's tools, which are many. It also works as a CRM system to manage all our customers. The installation is very simple and the customer is more satisfied every day, while we manage better the support time. What do you dislike? The price is ...