LiveAgent Reviews in May 2025: User Ratings, Pros & Cons

Not perfect, but well worth the investment

PROS & CONS What are the best aspects of this product? High customization. Ability to use custom domain and custom e-mail. What aspects are problematic or could work better? Does not support multiple tabs. What features/services would you like to see in future versions of this product? External login for support forum, all our users already have a user in our system. What specific problems in your company were solved by this product? Help and support, we started out just having a ...

Not perfect, but well worth the investment

PROS & CONS What are the best aspects of this product? High customization. Ability to use custom domain and custom e-mail. What aspects are problematic or could work better? Does not support multiple tabs. What features/services would you like to see in future versions of this product? External login for support forum, all our users already have a user in our system. What specific problems in your company were solved by this product? Help and support, we started out just having a ...

Not perfect, but well worth the investment

PROS & CONS What are the best aspects of this product? High customization. Ability to use custom domain and custom e-mail. What aspects are problematic or could work better? Does not support multiple tabs. What features/services would you like to see in future versions of this product? External login for support forum, all our users already have a user in our system. What specific problems in your company were solved by this product? Help and support, we started out just having a ...

Not perfect, but well worth the investment

PROS & CONS What are the best aspects of this product? High customization. Ability to use custom domain and custom e-mail. What aspects are problematic or could work better? Does not support multiple tabs. What features/services would you like to see in future versions of this product? External login for support forum, all our users already have a user in our system. What specific problems in your company were solved by this product? Help and support, we started out just having a ...

Not perfect, but well worth the investment

PROS & CONS What are the best aspects of this product? High customization. Ability to use custom domain and custom e-mail. What aspects are problematic or could work better? Does not support multiple tabs. What features/services would you like to see in future versions of this product? External login for support forum, all our users already have a user in our system. What specific problems in your company were solved by this product? Help and support, we started out just having a ...

Not perfect, but well worth the investment

PROS & CONS What are the best aspects of this product? High customization. Ability to use custom domain and custom e-mail. What aspects are problematic or could work better? Does not support multiple tabs. What features/services would you like to see in future versions of this product? External login for support forum, all our users already have a user in our system. What specific problems in your company were solved by this product? Help and support, we started out just having a ...

Not perfect, but well worth the investment

PROS & CONS What are the best aspects of this product? High customization. Ability to use custom domain and custom e-mail. What aspects are problematic or could work better? Does not support multiple tabs. What features/services would you like to see in future versions of this product? External login for support forum, all our users already have a user in our system. What specific problems in your company were solved by this product? Help and support, we started out just having a ...

Not perfect, but well worth the investment

PROS & CONS What are the best aspects of this product? High customization. Ability to use custom domain and custom e-mail. What aspects are problematic or could work better? Does not support multiple tabs. What features/services would you like to see in future versions of this product? External login for support forum, all our users already have a user in our system. What specific problems in your company were solved by this product? Help and support, we started out just having a ...

LiveAgent has great features without the high price tag

What do you like best? As a startup looking for a combination of needed tools but at a price that fits the budget, LiveAgent delivers. We had live chat buttons added to our websites quickly. We integrated multiple social media channels and multiple profiles from each. Live chat has worked perfectly both in testing and with customers. We have our teams segmented and have dashboards for reporting. We also track internal chats and calls in LA for reference. We also use the call center ...

Great Product for Customer Service

What do you like best? I like the simplicity, it works well for our team. We currently have live chat set up on all 4 of our websites/products, multiple phone numbers, general email contact for our 4 products, etc., all being handled and filtered through LiveAgent. I've used for about 2 months and am very pleased so far. What do you dislike? I haven't found any major issues when it comes to LiveAgent. They have badges that employees can get or win when they respond to the most tickets or ...