LiveAgent Reviews in May 2025: User Ratings, Pros & Cons

Certainly better than most of the tools out there!

What do you like best? First, we love the simplicity of this tool as it's so easy and simple to use. It took us a few mins to configure it properly. The pricing is a major deciding factor for us as you have all the essential tools at one place whether it's Knowledgebase or the Social Support Channels. What do you dislike? Nothing big as such, though we're looking for some advanced features and in-built integrations with CRM and Form fields. Further customization and availability Whatsapp ...

Not perfect, but well worth the investment

PROS & CONS What are the best aspects of this product? High customization. Ability to use custom domain and custom e-mail. What aspects are problematic or could work better? Does not support multiple tabs. What features/services would you like to see in future versions of this product? External login for support forum, all our users already have a user in our system. What specific problems in your company were solved by this product? Help and support, we started out just having a ...

This ties a bunch of loose ends together

What do you like best? I just started using LiveAgent and really like it. I can finally streamline all of my websites and support tickets together into one central dashboard. There are plenty of options when it comes to configuring the service. You can make your setup as complex or as simple as you'd like to. You can't beat that. What do you dislike? I haven't found anything to dislike with the service. It works as advertised so I'm very happy. Recommendations to others considering the ...

Finally, I can take care of all support in one easy place.

What do you like best? I'm so happy that something like LiveAgent exists, I can take care of all my support inquiries in one place. It was a bit of a mess before. What do you dislike? The only thing I dislike is the amount of time it takes to get going. There are SO MANY features that sometimes it's a little easy to get lost, but the time spent upfront will save a lot of headaches. Recommendations to others considering the product If you need an all-in-one place to take care of your ...

Moved to LiveAgent from Freshdesk

What do you like best? Love that I was able to import Freshdesk into LiveAgent just with a plugin. All I had to do was add my Freshdesk credentials and click Save. LiveAgent did the heavy lifting of moving over everything. The tickets, the knowledgebase, the agents, I mean everything. Then the new customer checklist helped me get my LiveAgent account setup in no time. What do you dislike? I'm a new user and so far I haven't disliked anything. I'm not expecting to dislike anything either. ...

Deep functionality is offered for an excellent price

What do you like best? The onboarding process was very professional. Setting up live agent desk was fairly straightforward and when I had an issue connecting the system to my word press website, I had a support person from chat help me. Jacub from Support Chat was very quick to answer and very professional and his help he looked into my system to set up the API keys correctly and had everything running for me in 15 minutes. I was really astonished at the great service. The functionality ...

Very Powerful!

What do you like best? Video Calls, Time Tracking, Search and Replace, Google Analytics for the chat events, Giphy integration, Slack Integration and Custom domains with SSL support. What do you dislike? The UI could use a bit of a facelift, it's a bit dated. What business problems are you solving with the product? What benefits have you realized? The first thing you’re going to notice when you start playing with this is just how powerful it is. You’re most likely going to waste some ...

Great software and value for the money!

What do you like best? I love the fact that it's easy to use and intuitive. Tech support is also great. They emailed me after I first signed up and asked if I'd like them to set the software up for me. I can't remember anyone else ever doing that (and I buy or trial a lot of stuff. I also like that fact that it makes my small business look very professional and organized. What do you dislike? My only thing that'd I'd say here is that it took me a minute to figure out how to log back in ...

More than you expect

What do you like best? Live-chat, a sort of lead-capture, audio-live-chat, video-live-chat, support-tickets, all your emails in one place and much, much more. What a big time saver and insurance to forgot nothing in the belonging sense. What do you dislike? It took me around two hours since those features I need worked in my sense. But afterwards LiveAgent began to work, to run and to save money and time. :- Recommendations to others considering the product It takes maybe some hours to ...

The most feature packed help desk software I've used

What do you like best? Definitely the Universal Inbox. It's where all your connections (emal, Facebook, Twitter, voice, etc all get tied together. What do you dislike? Perhaps setting up the Call Center. A little confusing, partly because you have to sign up with a voip service provider and then take all the settings and make them work in LiveAgent. Not a deal breaker and you may decide to not even use the Call Center (it's optional Recommendations to others considering the product Make ...