LiveAgent Reviews in June 2026: User Ratings, Pros & Cons

My Best Purchase of 2018

PROS & CONS What are the best aspects of this product? All in one tool to run an Online Business. I have been using Email and Chat feature. Call feature also available. What aspects are problematic or could work better? You can provide great Customer service with the help of LiveAgent. What features/services would you like to see in future versions of this product? If they can work on UI, that would be great for sure. What specific problems in your company were solved by this ...

A great alternative to the expensive help desks

What do you like best? Competes with the leading companies at a fraction of the price. Immediately after sign up, LiveChat has super simple, built-in, implementation prompts that guide you to set up every aspect of your chat support. It comes with all the standard features: ticketing system, easy to install chat functionality on your site, and easy to navigate UI that is very intuitive. What do you dislike? I dislike that this is brand new - wish I had been able to use it for the past few ...

Great for small businesses

What do you like best? I like that LA was easy to set up. I didn't have to look at the documentation too much to set it up. It was pretty self explanatory. My company consists of me, my boss, and a contractor. I'm the only one who can set up systems, so the easier the better. Plus, I don't have maintain anything. I also like that I can add chat and phone tracking to the ticket system. Our previous system didn't have that option, unless I entered it manually. What do you dislike? I don't ...

One of the best tools for my business

What do you like best? For me, the best is its enormous possibilities, its complete functions, its integration with many languages, its customization possibilities, but the best of all is its incredible technical support that answers all the doubts, problems and questions What do you dislike? Very little to say here. Maybe you need to improve some things like the mobile application that is very basic and also modernize the aesthetics of the dashboard Recommendations to others considering ...

Not perfect, but well worth the investment

PROS & CONS What are the best aspects of this product? High customization. Ability to use custom domain and custom e-mail. What aspects are problematic or could work better? Does not support multiple tabs. What features/services would you like to see in future versions of this product? External login for support forum, all our users already have a user in our system. What specific problems in your company were solved by this product? Help and support, we started out just having a ...

Not perfect, but well worth the investment

PROS & CONS What are the best aspects of this product? High customization. Ability to use custom domain and custom e-mail. What aspects are problematic or could work better? Does not support multiple tabs. What features/services would you like to see in future versions of this product? External login for support forum, all our users already have a user in our system. What specific problems in your company were solved by this product? Help and support, we started out just having a ...

Seamless setup and operation

What do you like best? I had it set up and running in 5 minutes including the chatbot and feedback options - and I didn't need to use the tutorial once. I was able to test it out too with the minimum of fuss - I just went to my website, clicked the chat button and I was notified immediately that someone was calling. Very slick fast interface and app. What do you dislike? I'm sure they could make a better on/off option for when no one's here - but honestly, it doesn't really matter as it's ...

The only helpdesk I recoemmend

What do you like best? The number of features, the support is awesome (this is key for me, the features to price ratio. What do you dislike? The graphics could use a refresh, but that can happen at some point in the future. The functionality is more important than the graphics. I would like to see more social networks support. Right now only Facebook and Twitter are supported and I would love to see Facebook Groups, LinkedIn and YouTube in there. Recommendations to others considering the ...

The Powerful All-in-one Customer Support Platform

PROS & CONS What are the best aspects of this product? All-in-one customer support in one place includes live chat, knowledge base, call system, ticketing, feedback and email form. The powerful support platform run in stable and reliable way. What aspects are problematic or could work better? The UI look a out-date design but the new devleoping UI with Material Design is wonderful. What features/services would you like to see in future versions of this product? Mult-Knowledge Base ...

Make Your Support Life 1000% Easier - FANTASTIC CRM App

What do you like best? The best thing about the software is hands-down the unification of multiple support channels into a single unified response platform. If you manage multiple properties with a variety of communication channels this is the tool for you. My use case was simple: I wanted a single unified channel for multiple '[email protected]' email addresses for various websites. Within 1 hour of implementing this software, I had created exactly the platform I needed. In addition ...